IT - Desktop Support Engineer / Onsite Engineer - East/West
2 weeks ago
Overview 5 or 5.5 working days, Office Hour Location: East/West Entry level are welcome to apply training is provided Company with great career prospect Job Scope Desktop Support Engineer IT trained with IT frontline experience. Support consists of IT Service Management (ITSM) tickets, requests, walk-in, on-site, self-help kiosk, VIP phone, on/offboarding of systems, hardware/software support Address and resolve basic incident, walk in and requests, logs all incidents and requests; engages Subject Matter Experts to resolve incidents that are beyond the scope of their ability or responsibilities. Ensure proper escalation of all tickets to respective departments promptly after gathering the necessary information / basic troubleshooting done. Critical tickets involving any security related matters or data breached to be escalated within an hour. Document resolutions and updates self-help and knowledge base. Grows general knowledge of current IT application and services, increasing ability to resolve requests on first contact. Network troubleshooting, both wired and wireless using Fluke testing device. Verification of whitelisted USB device and to perform whitelisting of USB device Troubleshooting of hardware problem for PCs and PC peripherals, and reporting to vendor for Return Merchandise Authorization (RMA)Software Installation, Elevated Administrator access requirements and Software Security Compliance checking for onboarded / corporate systems Removal and Secure Erasing of storage media for write off Secure Token connectivity issue Password reset for corporate user accounts Expected to move IT equipment with the proper handling tool Onsite Engineer Provide On site or IT counter services for IT-related issues include problems with Desktops, Notebooks/Macbooks, Tablets, Printers, Plotters, MFDs, Copiers and Scanners to users Conduct IT Equipment Management Services related to escalation eg: to external 3rd party vendor for maintenance support etc Conduct Preventive Maintenance on all Laptop, workstation and Macbook Job Requirements Diploma/ Degree in Information Technology, or a related field. Entry level are welcome to apply training is provided To Apply, kindly click on the " APPLY NOW " button We regret that only shortlisted candidates will be notified. Staffking Pte Ltd (20C0358) | Tan Hui Yin (R )#J-18808-Ljbffr
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