Technical Support Consultant

Technical Support Consultant (Application support, SQL)
As a part of the Altera team, you play a crucial role in delivering health IT solutions globally. We are at the forefront of healthcare technology, driving innovation to enhance care delivery and create healthier communities worldwide. Your expertise and dedication will contribute to shaping the future of healthcare.Your responsibilities will include:- Demonstrating a strong understanding of our products and services- Resolving client inquiries and issues related to system configuration, product functionality, and bug fixes via phone or internet- Utilizing industry-standard tools for operating systems, SQL, and networking- Keeping up to date with product technology, design updates, and new offerings- Serving as a lead support specialist, handling high-profile escalations for specific products- Identifying opportunities for cost savings through improved efficiency and tool development- Acting as a primary contact for client engagements in the absence of your manager- Conducting Root Cause Analysis on critical issues within set timelines- Facilitating Case Review calls with clients- Leading critical and MI calls for prompt response and issue resolutionTo excel in this role, you should have:- Over 5 years of experience in software/application support or a related technical field- Comprehensive knowledge of Altera solutions, client environments, and the healthcare industry- Proficiency in Microsoft technologies such as Windows Server, SQL Server, and other third-party solutions- Strong scripting skills for troubleshooting and automation- Deep understanding of the Software Development Life Cycle (SDLC)- Hands-on experience with enterprise applications and components- Ability to diagnose issues and perform root cause analysis through log reviews and collaboration- Proven track record of working independently and collaboratively in global teams- Excellent written and verbal communication skills, with a focus on delivering exceptional customer serviceIf you have any accessibility concerns regarding our website or require assistance with the application process, please reach out to us at hidden_email us in shaping the future of healthcare technology and making a positive impact on communities worldwide.,
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Technical Support Consultant (Application support, SQL)
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SQL Server, Data warehousing, Qlikview, SSRS, Bitbucket, TeamCity, Technical leadership, Written communication, Verbal communication,Dataware house projects, T SQL queries, Functions, Relational model concepts, SSIS packages, Big Data Development technologies, DevOps tools, uDeploy, Big Data technologies, Software applications programming, Mentorship
Sql Server Dba
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
PLSQL, Java, Linux, Middleware, Messaging, API, Application services,SQL query writing, J2EE programming, ServiceOriented Architecture
Data warehousing, Data modeling, Database design, Performance optimization, Technical leadership,ETL processes, Problemsolving
SQL Server, Data warehousing, Qlikview, SSRS, Bitbucket, TeamCity, Technical leadership, Written communication, Verbal communication,Dataware house projects, T SQL queries, Functions, Relational model concepts, SSIS packages, Big Data Development technologies, DevOps tools, uDeploy, Big Data technologies, Software applications programming, Mentorship
Sql Server Dba
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
PLSQL, Java, Linux, Middleware, Messaging, API, Application services,SQL query writing, J2EE programming, ServiceOriented Architecture
Data warehousing, Data modeling, Database design, Performance optimization, Technical leadership,ETL processes, Problemsolving
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