Retail Operations Executive

1 week ago

Singapore NATURE'S FIELD SNACKS MANUFACTURING PTE. LTD. Full time

We are looking for a dedicated and people-oriented Retail Operations Executive who will oversee and manage day-to-day operations in staff management, customer service, process improvements, sales and inventory management Brand name: Nuts & Nibble @Takashimaya Basement 2Staff Management Hire, onboard and train team members Establish performance targets and conduct performance reviews regularly Manage team schedule to ensure sufficient manpower Budget and control manpower costs Maintain and update employee records including attendance, leave, claims etc Manage payroll related tasks in verifying attendance, OT, commission Responsible in training team in operations SOP, customer service, ongoing campaigns and new product launches Handle staff enquiries and issues promptly, offering clear and professional support Foster a positive work environment to enhance employee engagement and retention Inventory Management Monitor inventory levels across 3 locations: manufacturing plant, retail shop and warehouse Handle purchase orders, pricing update and stock control Liaise with suppliers in product quality and cost Review product performance data Sales and Operations Establish retail sales targets and motivate team to achieve excellence Review sales data on a daily/weekly/monthly basis Evaluate individual product performance Implement best practices and SOPs to improve operational efficiency, customer buying experience and inventory control Manage corporate sales accounts and online platforms Coordinate cross-border logistics and domestic deliveries Requirements Min qualification: Diploma Min 2 years in operations/retail or any related field Strong verbal and written communication People-oriented person High attention to detail Proficiency in MS Office (Word, Excel, PowerPoint)#J-18808-Ljbffr

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