Customer Service Executive

4 days ago

Singapore EPS Consultants Full time

Job Summary We are seeking an experienced professional with strong customer service and coordination skills in freight forwarding services, including both air and sea freight. The hiring company is an international freight forwarder headquartered in Italy. This position is based at their office located inChangi Business Park(East), Singapore. Responsibilities Client Relationship Management Build and maintain strong relationships with clients by understanding their needs and providing personalized support. Serve as the primary point of contact for client inquiries, requests, and issues, providing timely and accurate responses. Ensure high levels of customer satisfaction by addressing client concerns promptly and effectively. Order Processing and Coordination (Shipment)Process client orders and pre-alert to customer, origin and operations. Ensure accurate and timely completion of shipping documents, including bills of lading, customs paperwork, and other required documentation for operation to take over. Coordinate with internal departments, such as operations, logistics, and finance, to ensure smooth and efficient execution of client orders. Issue Resolution and Problem-Solving Address client issues and concerns related to shipments, delivery delays, damages, or other logistics issues, and work with internal teams to resolve them. Handle escalated client complaints or disputes professionally and diplomatically, striving to find mutually beneficial solutions. Customer Support and Training Provide guidance and support to clients on the use of company systems, processes, and services to optimize their shipping experience. Assist clients with technical issues or questions related to online booking platforms, tracking systems, or other digital tools. Continuous Improvement Solicit feedback from clients on their experience with the company's services and use insights to identify areas for improvement. Work with internal teams to identify process gaps or inefficiencies and recommend solutions to improve customer service delivery. Must have experience in the freight forwarding industry. Able to prepare quotations for both air and ocean shipments. Familiar with the F&B sector. Please highlight to candidates that this is a fast-paced role handling approximately 70 customers, with around 5–8 being highly active. The volume of enquiries and quotations can be significant. How To Apply Interested applicants, please submit your updated resume to Please state your availability, current & expected salaries for processing purpose. All applications will be treated in the strictest confidence. We regret that only shortlisted candidates will be notified. Akifumi Hashimoto (Reg no: R )EPS Consultants Pte Ltd (EA License: 95C5630)#J-18808-Ljbffr

  • Customer Service Officer

    2 weeks ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • principal / senior executive / executive (customer service relations)

    1 week ago

    Singapore Public Service Division Full time $60,000 - $120,000 per year

    [What the role is]PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)[What you will be working on]We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.Key ResponsibilitiesHandle...

  • Customer Service Admin Executive

    2 weeks ago

    Singapore Richdale International Executive Search Full time

    Able to provide pricing and delivery information - Process orders, shipments, invoices and filing. - Receipts of incoming shipments - Able to handle overseas customers and affiliates' shipment and admin requirements. - Organize workflow to meet customer time frames - Able to handle direct customer requests and issues to the related department - Keep records...

  • Customer Service

    2 weeks ago

    Singapore Watch Repair Service Centre Full time $4,000 - $6,000 per year

    Job Description / 职责描述:Minimum GCE 'O' Level / Diploma in Business, Retail, or related fieldAt least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service roleAble to identify and describe common watch issues (e.g., timekeeping problems, water damage, winding/power...

  • Customer Service Specialist

    2 weeks ago

    Singapore DN & Associates Executive Search Full time

    Our client is an established medical device MNC and they are looking to add a Customer Service Specialist to their team! This role would require you to process orders and communicate with customers. As the first point of contact, you must ensure that customer needs and inquiries are addressed and problems are studied and resolved. You must also be available...

  • Customer Service Officer

    2 weeks ago

    Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full time

    **Duties & Responsibilities** Ø Ensure high standards and excellence in customer service experience for all enquiries’ Ø Attend to enquiries of customers: walk-in, call-in, write-in on online platforms Ø Attend to customers check-in watches Ø Process document for check-in and take photographs of check-in watches Ø Liaise with Chief Technician for...

  • Customer Service Specialist

    2 weeks ago

    Singapore DN & ASSOCIATES EXECUTIVE SEARCH PTE. LTD. Full time

    Our client is an established medical device MNC and they are looking to add a Customer Service Specialist to their team! This role would require you to process orders and communicate with customers. As the first point of contact, you must ensure that customer needs and inquiries are addressed and problems are studied and resolved. You must also be available...

  • Customer Service Officer

    4 weeks ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH Singaporean or Singapore Permanent Resident only Responsibilities Performs opening of front desk activities. Receive members / guests at the counter. Check the member's membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities...

  • Sales & Service Associate

    2 weeks ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    2 weeks ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...