Senior Customer Success Manager, LinkedIn Learning
7 days ago
Company Description LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. Job Description At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. The Senior Customer Success Manager (CSM) partners closely with sales and cross-functional teams to ensure LinkedIn’s global clients achieve significant return on their investment and realize value with their Learning Solutions. This includes creating holistic strategies that drive engagement, optimization and innovation across large multi-national organisations. The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding, adoption, and engagement on LinkedIn Learning solutions. Responsibilities Proactive ownership and management of key customer moments in a manner that establishes credibility and trust as a business advisor to assigned customers. Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk. Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Value Reviews. Create and execute large solution implementations, tying back to customer objectives and success criteria, ensuring user adoption at scale. Robust understanding of LinkedIn’s Talent Solutions and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs. Act as a change agent for internal (systems & process) and external (product & workflow) change Serve as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers. While this role does not own quota associated with renewal or growth, you are accountable for the success of the partnership as measured through depth, frequency and quality of executive engagements, delivery of ROI as validated by the customer, and growth opportunities identified. Qualifications Basic Qualifications 8+ years of experience in any of these areas: HR Consulting, Learning & Development, Talent Management / Recruiting, Customer Success,
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Singapore LinkedIn Full timeOverview Senior Customer Success Manager, LinkedIn Learning. The Senior CSM partners with sales and cross-functional teams to ensure global clients achieve significant return on investment and value with Learning Solutions. The role focuses on creating holistic strategies that drive engagement, optimization, and innovation across large multi-national...
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Manager, Customer Success
7 days ago
Singapore LinkedIn Full timeCompany Description LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational...
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Account Executive, LinkedIn Learning
7 days ago
Singapore LinkedIn Full timeCompany Description LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational...
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Account Executive, Learning
13 hours ago
Singapore LinkedIn Full time $90,000 - $120,000 per yearAt LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.As a member of our Learning...
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Senior Manager, Agency Development
4 days ago
Singapore LinkedIn Full timeLinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own...
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Singapore LinkedIn Full timeDirector of APAC Sales Strategy and Operations, LinkedIn Sales Solutions LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day....
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Enterprise Account Director
1 day ago
Singapore LINKEDIN SINGAPORE PTE. LTD. Full time**Company Description**: **Imagine what we can do together. **At LinkedIn, we believe amazing things can happen when we work together in an environment where everyone feels a true sense of belonging and their ideas are heard. Join us and help make a direct impact on the world’s workforce in ways no other company can. **Job Description**: At LinkedIn, we...
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Singapore LinkedIn Full timeSenior Product Marketing Manager, Talent Solutions Full-time Workplace Type: Hybrid Department: GBO LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain...
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Singapore LinkedIn Full timeDirector of APAC Sales Strategy and Operations, LinkedIn Sales Solutions LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day....
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Singapore LINKEDIN SINGAPORE PTE. LTD. Full time**Company Description** LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational...
