Concierge (Hotels)

2 days ago

Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time
Primary Responsibilities:
  • Welcome guests upon arrival with warmth and professionalism, offering assistance and guidance as needed
  • Provide personalized recommendations and insights into local attractions, dining options, entertainment venues, and cultural experiences
  • Facilitate reservations and bookings for guests, including restaurants, transportation, tours and special events, ensuring all requests are fulfilled promptly and accurately
  • Maintain up-to-date knowledge of hotel amenities, services and offerings to effectively communicate and promote them to guests
  • Handle guest inquiries, concerns and special requests with empathy, efficiency, and discretion, resolving issues promptly and to the guest's satisfaction
  • Coordinate with other hotel departments to ensure seamless guest experiences, including Front Office, Group Reservations, Valet, Limousine and Transportation
  • Stay informed about current events, festivals and activities in the local area and Resort World Sentosa to provide relevant recommendations and enhance the guest experience
  • Maintain a neat and organized concierge desk area, including inventory management of brochures, maps and promotional materials
  • Perform any other duties and responsibilities as and when assigned by the manager Requirements:
    • Minimum GCE 'O' Level or its equivalent
    • Minimum 1 years' experience in customer service, preferably in the hospitality industry
    • Good organizational abilities, with the capacity to multitask and prioritize effectively in a fast-paced environment
    • Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint
    • Able to perform shift work, including weekends and public holiday
    • A proactive and resourceful approach to problem-solving, with attention to details
    • Knowledge of local attractions, landmarks and cultural institutions is advantageous

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