
Relationship Officer
2 days ago
Responsibilities
Attend to cases lodged by residents, review and follow up or assigned to technical team for follow up where necessary.
Make appointment and meet-up with residents to resolve feedbacks / complaints.
Address enquiries promptly and professionally, meeting the KPIs set within the Business Unit.
Deploy cases to the relevant parties (e.g. Government Agencies) for follow up, and follow through to ensure closure of cases.
Coordinate with the assigned Technical Officers on enforcement matters.
Coordinate with Agencies on social issues.
Answer clients' phone calls in a professional and prompt manner.
Have an understanding of client background and their requirements.
Part of crisis management team and follow up with stakeholders on resolution of cases.
Any other duties assigned by your supervisor.
Requirements
Excellent interpersonal skills to manage relationships with various stakeholders and clients.
Ability to be client-centric while balancing township needs and controls.
Analytic and creative problem solving skills.
Acquired communication skills and initiative.
A team player with good initiative.
Familiar with dealing with various stakeholders.
Multilingual skills would be an added advantage.
Training will be provided on technical matters.
Entry-level candidates are welcome to apply.
Working Days
5 working days (with 1 half-day Saturday every 3 weeks)
Seniority level
Entry level
Employment type
Full-time
Job function
Finance and Sales
Industries
Facilities Services
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