Product Ops and User Support Specialist
1 week ago
What the role is This role offers an opportunity to bridge the gap between customer support and product development, turning feedback into valuable insights that drive product improvements. What you will be working on We are seeking a motivated and customer‐centric professional to evolve our customer support function to drive strategic insights. Manage and resolve user enquiries with high standards of service excellence Provide technical troubleshooting and support for product‐related issues Create and maintain comprehensive knowledge bases for common issues and solutions Design and implement feedback collection frameworks Systematically analyse user enquiries, feedback and behaviour patterns, and effectively communicate insights to the product team Collaborate with product teams to translate user feedback into product improvements What we are looking for 0‐5 years of experience in customer support, product operations or related roles (preferably in technology or digital services)Has a passion for improving user experience and influencing product decisions Excellent written and verbal communication skills Proactive and self‐motivated learner, team player with strong interpersonal skills Strong analytical skills with ability to identify patterns and extract meaningful insights Proven ability to translate customer feedback into actionable product recommendations As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. This is a 1‐year contract position. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting. About Monetary Authority of Singapore MAS is the central
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End User Support Specialist
6 days ago
Singapore FRONTIER FORCE TECHNOLOGY PTE LTD Full timeAs an End User Support Specialist, your primary responsibility will be to provide technical assistance and support to end users within the organization. You will play a crucial role in ensuring that employees have the necessary tools and resources to perform their job effectively and efficiently. **Responsibilities**: - Provide technical support: Respond...
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OPS SUPPORT EXECUTIVE
9 hours ago
Singapore QUESSCORP SINGAPORE PTE. LTD. Full timeAs an Ops Support Executive, End User Computing, the broad area of your job responsibilities will cover the following domain: Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels. Perform troubleshooting for client platform related problems Respond promptly to...
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IT Support Engineer
1 week ago
Singapore CERTIS TECH-OPS AND SERVICES PTE. LTD. Full time**About Certis** We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving. We offer a broad range of...
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Singapore MariBank Full timeTreasury & Investment Ops Specialist - MariBank Join to apply for the Treasury & Investment Ops Specialist - MariBank role at MariBank Treasury & Investment Ops Specialist - MariBank 1 week ago Be among the first 25 applicants Join to apply for the Treasury & Investment Ops Specialist - MariBank role at MariBank Manage end-to-end operational flow for...
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UX Designer
5 days ago
Singapore User Full timeHow do we work Job Overview We have built a scrum team of technologists who have developed digital products to improve citizens' experience of using the agency's digital services. The team that you will be working with is the Whole-of Government Application Analytics (WOGAA), as a member of the UX team in GDP-DSP. The office will be located at Punggol...
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UX Designer
1 week ago
Singapore User Full timeAbout the job UX Designer (Associate Consultant)We are part of the Government Digital Products - Digital Society Products(GDP-DSP) team in GovTech. We are a team of technologists that aims to design and develop software applications that help government agencies better serve the needs of Singaporeans. We are looking for a UX Designer to join our product team...
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Service Analyst
2 weeks ago
Singapore Synapxe Full timeDescription Service Analyst - Application Support (Backroom Ops) Join to apply for the Service Analyst - Application Support (Backroom Ops) role at Synapxe Role & Responsibilities Manages projects or multiple projects and drives cross functional teams in a structured and methodological manner to meet the business objectives. Plan and drive the required...
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Product Ops and User Support Specialist
1 week ago
Singapore National Library Board Full timeOverview What the role is: This role offers an opportunity to bridge the gap between customer support and product development, turning feedback into valuable insights that drive product improvements. What you will be working on We are seeking a motivated and customer-centric professional to evolve our customer support function to drive strategic insights....
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Service Analyst
1 week ago
Singapore Synapxe Full timeService Analyst - Application Support (Backroom Ops)Join to apply for the Service Analyst - Application Support (Backroom Ops)role at Synapxe Role & Responsibilities Manages projects or multiple projects and drives cross functional teams in a structured and methodological manner to meet the business objectives. Plan and drive the required procurement...
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Community support Specialist
1 week ago
Singapore Stott and May Full timeCommunity Support Specialist Department: Operations |Location: Remote |Schedule: Variable (Mon–Thu or Tue–Fri)About the Role We're looking for a Community Support Specialist to join our Operations team. In this role, you'll be the first point of contact for our community, responding to inquiries and ensuring a smooth, supportive experience. You'll manage...
