Patient Account Executive

2 weeks ago


Singapore IHH Healthcare Full time

Be a part of our dynamic team to manage patients' portfolio to ensure they are well taken care of from admission to discharge at our hospitals. Job Responsibilities Ensure accurate documentation for patients' admission Perform in-flight accounts follow-up Ensure re‐financial counselling (FC) is done when additional procedure is to be done and actual bill size exceeds FC amount at admission Maintain proper and complete patients' folder Perform doctor fees billing and generate bills when necessary Handle all billing‐related queries from doctors/clinics/patients Liaise with various departments to resolve patient's queries within 3 working days Accord discounts and raise supporting e‐forms and manual adjustment forms within the stipulated time frame Handle all phone and email requests, both internal and external, for releasing inpatient medical or financial information in accordance with established policies and procedures and the Personal Data Protection Act (PDPA)Perform any other tasks assigned by superiors Professional/Educational Qualifications Diploma level and above educational qualifications Computer literacy in Microsoft Office applications and internet Minimum 2 years' experience in customer service skills #J-18808-Ljbffr



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