Boutique Manager

2 days ago Be among the first 25 applicants
Delugs is a Singapore-based digitally native brand in the world of watch straps and accessories, known for our dedication to craftsmanship, innovation, and community. As we expand our physical retail presence, we are looking for a Boutique Manager to lead our flagship boutique operations at Raffles Hotel.
This role is ideal for someone passionate about delivering exceptional customer experiences, building and mentoring a high-performing team, and representing a brand with a loyal global following. You'll play a key role in shaping the in-store journey for customers and driving the boutique's success through day-to-day operations, team leadership, and event activations.
Responsibilities :
In charge of Delugs' retail boutique operations
Oversee and lead the retail team
Train and guide the retail team to meet the required standards of service
Serves as the point of escalation for the retail team, and able to provide excellent customer service and quick professional resolutions
Plans and manage retail inventory and routine stocktake
Ensure the general cleanliness and presentation of the boutique
Build strong relationship with customers, and gather feedback from the stores to report upwards to HQ
Build plans for memorable in-store customer experience consistent with the brand image
Plan and strategise for retail activation plans and events, and lead the team in the execution of plans
Coordinate and assist the Business Development and Marketing team on in-store events
Qualifications : Relevant educational background in retail management or a related field.
Required Skills :
Strong leadership and team management skills
Excellent customer service abilities
Ability to develop effective systems and processes
Visual merchandising expertise
Preferred Skills :
Experience in retail operations
Interest in watches
Pay range and compensation package : Competitive salary based on experience and qualifications.
About Delugs
Founded in 2018 and headquartered in Singapore, Delugs is dedicated to elevating the experience of watch ownership through the simple yet powerful act of strap changing. We believe that straps are integral to how a timepiece is worn, perceived, and enjoyed. Our mission is to make strap changing a lifestyle - an everyday act of self-expression and versatility.
Delugs is an independent brand with a global community of clients, with a strong online presence and growing physical retail footprint. Our direct-to-consumer focus keeps us closely connected with the watch enthusiast community - fostering conversations, hosting events, and helping shape a more inclusive and expressive culture around watch collecting. We also work closely with watch brands to craft straps that complement their timepieces, bridging the gap between brand and collector, form and function.
Our catalogue spans leather, rubber, and fabric straps, with options for every watch and every occasion. We are committed to craftsmanship and quality, product design and innovation, and outstanding customer service. We offer watch owners the freedom to change straps as easily as changing outfits, and the opportunity to engage more deeply with the watches they love.
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Sales, Business Development, and Customer Service
Industries Retail Luxury Goods and Jewelry
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