Outlet Supervisor

4 days ago

Singapore KENZEN F&B PTE. LTD. Full time

If you love great food and coffee and enjoy working in a cafe setting, this is the place for you Job Description: Oversee the daily operations of the outlet for efficient operations Oversee both front and back of-house operations Assist in training of new employees as well as the continuous training of existing staff Provide exceptional customer service and lead staff to do the same Respond to customer complaints quickly and resolve them effectively Plan and assign daily workloads to team members Plan team members' work schedules and compile timesheet Report on management regarding sales results and productivity Handle food and beverage preparation and ensure desired quality and standards are achieved Develop marketing strategies to improve sales and profitability Provide excellent service experience to all customers Handle all customer queries and feedback in a professional and timely manner Ensure that policies and standard operating procedures are strictly adhered to Guide and monitor the work performance of all staff Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company's standards Analyze and resolve problems in a timely and accurate manner Oversee purchasing to stay within budget Able to perform additional duties as requested by the Management as and when required Job Requirement: Previous supervisory experience preferred in the hospitality or F&B industry. Ability to work in a fast-paced setting and independently Strong Multi-Tasking skills Customer-Centric The physical ability to remain standing for long periods Exceptional organizational, communication, and customer service skills Strong leadership skills, mature, outgoing & guest-oriented, good communication skills Strong sense of responsibility Able to work independently and withstand pressure A minimum of 2 years relevant experience at the supervisory level in the hospitality or F&B Industry Ability to perform flexi shifts, and able to work on weekends & public holidays. 6 days work week Benefit: Staff Meal Staff Discount Birthday Voucher Uniform will be provided Sales Target Incentive

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