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Overview Company: Outsourcedsg Pte Ltd; outsourced.sg Designation: Remote Customer Service Specialist Date Listed: 30 Jun 2025Job Type: Entry Level / Junior Executive, Experienced / Senior Executive Job Period: Flexible Start - Flexible End Profession: Customer Service / Communications Industry: Human Resources Location: Singapore (Work from Home)Allowance / Remuneration: $200 - 3,000 (project / contract based)Responsibilities Handle inbound enquiries, resolve issues swiftly, and uphold the client’s brand promise at every touchpoint. Embed with one of Outsourced Singapore’s client teams to deliver remote customer service excellence. Qualifications / Prerequisites Minimum diploma, A-level, or equivalent educational qualification 1–3 years of hands-on experience in a customer service or contact-centre environment (B2B or B2C)Outstanding spoken and written English Comfortable with core productivity and support platforms—Microsoft 365 or Google Workspace, ticketing/CRM systems (e.g., Zendesk, Freshdesk, HubSpot), and basic spreadsheet functions Proven ability to manage high volumes of calls, live chats, and email tickets while maintaining accuracy and empathy Strong problem-solving mindset: able to diagnose issues, propose solutions, and escalate when appropriate Discretion and professionalism when handling sensitive customer data Polished phone and digital etiquette when interacting with customers and senior stakeholders alike Eligibility to work in Singapore (or relevant jurisdiction) and willingness to cover occasional evening, weekend, or public-holiday shifts when service levels require This is a frontline, client-facing position, so you must protect and elevate the high standards of service and competence for which Outsourced has been known since its inception. Customer satisfaction, clear and prompt communication with both clients and supervisors, and strict adherence to compliance and punctuality norms are non-negotiable. We offer clear pathways for career advancement, regular performance incentives, and the chance to build relationships with dynamic Singaporean brands—all while working remotely from Indonesia. Note: This position is no longer accepting applications and is closed. #J-18808-Ljbffr
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