Payroll Customer Success Manager

2 days ago

Singapore Remote Full time

Join us as a
Payroll Customer Success Manager
at
Remote .
About Remote
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future-focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents and all of our positions are fully remote.
We encourage every member of the Remote team to bring their talents, experiences, and culture to the table to help us build the best-in-class HR platform.
What This Job Can Offer You
This is an exciting opportunity to join Remote at a pivotal moment and make a meaningful impact in the global employment space as a Payroll (PAY) and HRIS Customer Success Manager. As part of our Global Payroll and HRIS Services Team, you will play a critical role as a trusted advisor and advocate for our customers.
In this role, you will not only focus on building and nurturing strong, long-term relationships with customers but also have the unique opportunity to help shape, fine-tune, and improve Remote’s payroll and HRIS products.
Key Responsibilities:
Develop deep understanding and expertise for Remote Payroll and HRIS product(s) and services.
Take responsibility for the entire customer journey from implementation to after go-live, and grow them into long-term partners with a direct focus on payroll services.
Long-term customer relationship management, ensuring the success and satisfaction of payroll customers.
Own client retention & expansion, within payroll products and services.
Identifying upselling & cross-selling opportunities, managing campaigns and product promotion and introducing new payroll features to our client/complementary products.
Monitor customer complaints and provide assistance to solve any concerns or problems related to our Global Payroll (PAY) and HRIS product(s).
Gather customer feedback regularly and share with our Payroll, Product, Sales, Global Operations, Finance, Legal, and Growth teams, with a focus on payroll product and customer experience enhancements.
Work closely with the Payroll and Sales team to help ensure the right expectations are set for payroll customers.
Educate and train customers on key payroll information and processes to set them up for success.
Monitor

  • Customer Success Manager

    7 days ago

    Singapore SITA Full time

    Customer Success Manager-35820 **Profession** HR Generalist **Work Location** Asia Pacific-Singapore-Singapore **Schedule** Full-time Description The People **Customer Success Manager **(PCSM) is responsible for the smooth delivery of People services in a given GEO. The role acts as a primary interface between the GEO People country teams and...

  • Associate (Payroll) (6 Months Contract)

    1 week ago

    Singapore TRICOR PAYROLL SERVICES PTE. LTD. Full time

    This is a 6 months contract position. Job Responsibilities - Responsible for full spectrum of payroll functions in relation to the portfolio of clients - Ensure timely and accurate payments are process in compliance with the client’s policies and statutory requirements - Filing of Form IR21 (Tax clearance) and preparation of IR8A, IR8S, Appendix 8A and...

  • Customer Success Manager, Ols

    2 weeks ago

    Singapore BIPO Service Shanghai Limited Full time

    **JOB DESCRIPTION** **Role**:Customer Success Manager **Reports to**: Customer Success Director, Overseas Landing Service **Location**: Singapore **Responsibilities** - Enabler for channel partner to provide the benefit of BIPO HRMS to enterprise customers - Leverage in-depth product knowledge of BIPO HRMS and industry knowledge to support solutioning...

  • Payroll Manager

    12 hours ago

    Singapore Paradise Group Holdings Pte Ltd Full time

    About the role As the Payroll Manager at Paradise Group Holdings Pte Ltd, you will be responsible for overseeing the company's payroll operations and ensuring accurate and timely processing of employee compensation. This full-time role is based in the Hougang North-East Region and is a key position in the Finance department, reporting to the Deputy Chief...

  • Manager, Payroll

    2 weeks ago

    Singapore KPMG SERVICES PTE. LTD. Full time

    At KPMG Singapore, our People, Performance & Culture (PPC) team is committed to empowering teams to stay in front by creating a workplace where people thrive. We design and deliver programs that attract, develop, and retain top talent, while fostering a culture of excellence and inclusion.We're looking for a Payroll Manager who is passionate about leading...

  • Payroll Executive at Tanjong Pagar, Up to $2800

    4 days ago

    Singapore SUCCESS RESOURCE CENTRE PTE. LTD. Full time

    Overview 6 months contract (renewable / convertible) • Up to $2800 • Working hours: Monday – Friday, 9am – 6.30pm • Location: Tanjong Pagar Responsibilities Handle end-to-end monthly payroll processing for approximately 150 employees, ensuring accuracy and compliance with statutory requirements. Verify and compute overtime, allowances, deductions,...

  • Payroll Executive at Tanjong Pagar, Up to 2800

    3 weeks ago

    Singapore SUCCESS RESOURCE CENTRE PTE. LTD. Full time

    Roles & Responsibilities- 6 months contract (renewable / convertible)- Up to $2800- Monday - Friday, 9am – 6.30pm- Tanjong PagarResponsibilities:Handle end-to-end monthly payroll processing for approximately 150 employees, ensuring accuracy and compliance with statutory requirements. Verify and compute overtime, allowances, deductions, CPF contributions,...

  • Payroll & Accounting Manager

    12 hours ago

    Singapore MICHAEL PAGE INTERNATIONAL PTE LTD Full time

    Drive regional organisation transformation projects. Lead payroll and accounting operations across multiple Asian markets. About Our Client Our client is a dynamic organisation with a strong presence across APAC markets. The company is undergoing a strategic transformation to streamline operational efficiencies and enhance regional business partnering...

  • Customer Success Manager, Korean Speaking

    2 weeks ago

    Singapore Deel Full time

    Overview Join to apply for the Customer Success Manager, Korean Speaking role at Deel . Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment...

  • Payroll & Accounting Manager

    6 days ago

    Singapore MICHAEL PAGE INTERNATIONAL PTE LTD Full time

    Drive regional organisation transformation projects. Lead payroll and accounting operations across multiple Asian markets. About Our Client Our client is a dynamic organisation with a strong presence across APAC markets. The company is undergoing a strategic transformation to streamline operational efficiencies and enhance regional business partnering...