Vice President, Customer Training Genesis APAC

7 days ago

Singapore Intuitive Full time

Job Description
Primary responsibilities include:
The VP, Customer Training & Genesis – APAC is a key role within Intuitive, reporting to the SVP, Professional Education & Program Services - Worldwide. In this role, you will lead efforts to operationally and strategically build and scale robust education and consulting offerings that meet physicians’ and care teams’ needs as well as have accountability for the planning and execution of PEPS services in alignment with the growth demands of the company. Executing effectively will require developing a deep understanding of the business to create future offerings that evolve, develop, and drive broader training and best practice consulting strategies within the medical device field. This person will have responsibility and authority for:
Strategy
Serving as a key member of the region’s leadership team, focused on developing strategies that support core business objectives
Shaping PEPS objectives, goals, strategies and tactics as a member of the PEPS senior leadership team
Developing and implementing the strategic vision, mission, and goals for the Customer Training and Genesis groups in alignment with global PEPS colleagues
Aligning closely with Customer Training and Genesis leadership globally to standardize as well as localize approaches where appropriate
Collaborate cross departmentally to identify pilot and implement new technologies to help drive internal efficiencies and independent learning
Measuring program/solution effectiveness using multi layered data analytics and implementing adjustments/enhancements as needed
Leading complex negotiations and communications with internal and external stakeholders at the highest levels
Ensuring the identification of remit performance risks and development of contingency plans
Fostering a high-performance environment and culture of cross departmental collaboration and innovation within the organization
Attracting, developing and retaining a diverse team
Ensuring a robust internal onboarding and training program that meets quality and compliance standards
Assuring necessary programs, tools, policies and procedures are developed and integrated to support and comply with all legal, regulatory and compliance policies
Managing regional resource and budget alignment/assessment quarterly and annually
Customer Training
Developing and driving customer training strategy in alignment with company goals and business results across the region
Collaborating with General Managers and regional leaders to evolve customer training strategies and installations to best meet specific market demands
Managing regional customer training leadership to ensure training support is properly allocated to meet each region’s growing business demands on time and within budget
Overseeing the development of training programs at designated training centers and other 3rd party/customer sites to support surgeons’ and OR staff members’ skill development
Working closely with country finance and training teams on capacity planning
Overseeing the development of programs to support/enable teaching hospitals and achieve society accreditation where appropriate
Collaborating with internal teams to investigate new approaches to training including machine learning, advanced simulation and augmented/virtual reality
Hiring, developing and training members of the customer training leadership team to support the advancement of standardized, reproducible approaches to program inception/execution, surgeon host identification/development, trainer onboarding/advancement and lab implementation/management
Genesis
Developing and implementing the strategic vision, mission and goals for the Genesis group in alignment with corporate business objectives
Directing development and execution of transformational consulting solutions that reflect ISI’s value as a strategic collaborator with surgeons, OR staffs, hospitals and healthcare systems
Building a scalable consulting capability including onsite technology and operations education support that seamlessly matches internal expertise with customer needs
Deploying onsite solutions that meet local demands while maintaining global quality standards
Supporting the development of Intuitive’s onsite professional services offerings through strong collaboration with the Commercial, Marketing and Customer Service organizations
Ensuring adequate resourcing to meet commercial demands through robust capacity and utilization modeling
Benchmarking Best-in-Class medical device consulting and onsite education practices
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