Customer Service Executive

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5+ years in freight forwarding or logistics required
Strong skills in airfreight documentation, billing & invoicing
Rotating shifts with allowances + weekend WFH
Client-facing role with operations, coordination & customer care
Growth opportunity in a well-established logistics company
Job Description
We are looking for a dedicated and customer-focused
Customer Focus Executive (Freight)
to join our logistics operations team.
In this role, you will serve as the
main point of contact for freight customers , handling bookings, shipment tracking, documentation, billing, and issue resolution. You'll collaborate with internal teams, carriers, and vendors to ensure smooth cargo movement and exceptional service delivery.
Key Responsibilities
Serve as the main point of contact for customers regarding freight bookings, tracking, and general inquiries
Build strong relationships with clients by providing timely updates and proactive communication
Shipment Coordination
Work with operations teams, vendors, and carriers to ensure on-time pickup, transit, and delivery
Monitor shipments and provide real-time status updates
Complaint Management
Handle customer concerns professionally, aiming for swift and effective resolution
Documentation & Compliance
Prepare, review, and manage documents such as MAWB, HAWB, DG Declarations, and bills of lading
Ensure all shipping documents comply with customs and regulatory requirements
Billing & Invoicing
Process invoices accurately and in a timely manner
Coordinate with the finance team to resolve discrepancies or adjustments
Assist the sales team with client follow-ups, rate quotations, and post-booking coordination
Recordkeeping & Reporting
Maintain accurate customer and shipment records for operational and audit purposes
Process Improvements
Suggest and support continuous improvement efforts across customer experience and operations
Requirements
Diploma/Degree in Logistics, Supply Chain, Business, or related field
Minimum
5 years
of experience in logistics/freight forwarding (airfreight preferred)
Proficient in freight documentation and customs processes
Experience with billing and invoicing systems
Excellent communication, coordination, and customer service skills
Able to multitask and work well in a fast-paced environment
Strong attention to detail and accuracy in documentation
Shift allowance provided for PM shift
Rotating weekend duties (Sat & Sun):
Assigned on a rotating basis among team members, approximately once a month.

• Work from home
Weekend WFH allowance provided
Why Join Us?
Stable company with strong industry presence
Collaborative and inclusive work culture that values your input
Opportunity to work in a critical, customer-facing role
Supportive team and leadership
Seniority level
Seniority level Executive
Employment type
Employment type Full-time
Job function
Job function Customer Service
Industries Transportation, Logistics, Supply Chain and Storage
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