Strata Resident Manager

2 weeks ago


Singapore 360 INTEGRATED FM & SM PTE. LTD. Full time

Position Purpose The Resident Manager is responsible for the overall management, operation, and administration of the condominium estate. He/She ensures smooth day-to-day operations, statutory compliance, and delivery of high-quality services, working closely with the Managing Agent and the Management Council. Key Responsibilities 1. Estate Operations & Maintenance Oversee daily operations of the estate including security, cleaning, landscaping, and M&E services. Conduct regular inspections of all common property and facilities to ensure safety, cleanliness, and upkeep. Plan, coordinate, and supervise preventive and corrective maintenance works. Ensure all essential equipment (lifts, pumps, fire systems, etc.) are maintained in compliance with statutory requirements. 2. Vendor & Contractor Management Manage performance of service providers, ensuring work is carried out to agreed standards. Verify completion of works, certify invoices, and manage service contracts. Source quotations, evaluate proposals, and recommend vendors for Council approval. 3. Administration & Finance Prepare management reports, circulars, notices, and other correspondence for the Council and residents. Assist in annual budget preparation and monitor monthly expenditure. Maintain and update estate records including contracts, licenses, warranties, and insurance. Oversee collection and usage of petty cash. 4. Council & Resident Liaison Act as the primary point of contact between the Council, residents, and the Managing Agent. Handle residents’ feedback, disputes, and complaints with professionalism. Arrange Council/General Meetings, draft minutes, and implement Council’s decisions. Promote good community relations and foster a harmonious living environment. 5. Statutory & Safety Compliance Ensure compliance with the Building Maintenance & Strata Management Act (BMSMA) and other regulatory requirements. Maintain all statutory records and ensure timely renewal of fire certificates, lift licenses, etc. Implement and monitor Workplace Safety & Health (WSH) measures for staff and contractors. 6. Staff Supervision Lead, train, and manage on-site staff (technicians, cleaners, security supervisors, etc.). Plan duty rosters, monitor performance, and ensure proper conduct of staff. Provide guidance and coaching to team members to maintain high service standards. Qualifications & Requirements Diploma/Degree in Estate Management, Building Services, or related field. Minimum 5 years’ relevant experience in condominium/estate management. Strong knowledge of BMSMA and MCST operations. Good leadership, communication, and problem-solving skills. Proficiency in MS Office and property management systems. #J-18808-Ljbffr


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