Senior Genesys Cloud CX Consultant

3 days ago

Singapore Miratech Full time

1 week ago Be among the first 25 applicants
Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for an experienced
Senior Genesys Cloud CX Consultant
to lead the design, implementation, and support of cloud contact center solutions for our clients. This role involves working directly with stakeholders to deliver scalable, integrated solutions tailored to client needs. The ideal candidate combines deep Genesys platform expertise with strong communication and problem-solving skills.
Language Requirement :
This role requires fluency in Mandarin/Chinese due to the need to communicate with Mandarin-speaking stakeholders and/or review documentation written in Mandarin.
10-Minute Mandarin Language Test:
Responsibilities:
Design, configuration, and deployment of cloud-based contact center solutions
Develop and maintain Architect flows, IVRs, call routing, and system integrations
Conduct discovery sessions and translate business needs into technical designs
Oversee migrations from legacy platforms to Genesys Cloud
Troubleshoot complex technical issues and optimize system performance
Deliver technical documentation and knowledge

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