
Director of Educational Programs
16 hours ago
Description:
The role of the Education Program Director is to oversee the delivery of educational programs and services at our centres. You will be responsible for leading a team of staff, managing day-to-day operations, and ensuring a high-quality experience for parents and students.
Main Responsibilities:
- Manage enrolment activities: parent consultations, centre tours, follow-ups, and closing new sign-ups/renewals.
- Work with marketing to develop lead generation strategies.
- Track enrolment data and identify opportunities to maximise conversions.
- Act as the primary contact for parents, handling queries and resolving concerns.
- Build long-term trust and rapport with parents and students.
- Encourage parent testimonials and online reviews.
- Lead and coach centre staff, ensuring service and performance standards are met.
- Conduct regular check-ins, reviews, and guide staff in daily operations.
- Oversee daily centre operations, including class/event readiness.
- Ensure safety, compliance, and smooth programme delivery.
- Monitor payroll verification and centre documentation.
- Maintain accurate enrolment, invoicing, and
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