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Customer Success Specialist

2 weeks ago


Singapore KABAM PTE. LTD. Full time

Responsibilities Client Onboarding & Training: Serve as the primary point of contact for clients, addressing concerns and resolving operational issues efficiently. Work closely with engineering and product teams to identify recurring issues and drive improvements. Provide client reports on robot performance, and key performance matrix. Use diagnostics and analytics tools to proactively identify and resolve operational issues. Customer Success & Relationship Management: Develop strong relationships with clients, understanding their unique needs and business goals. Regularly check in with clients to ensure satisfaction and identify opportunities for further engagement. Collaborate with sales and