Digital Program Manager

2 weeks ago

Singapore WSH Experts Pte Ltd Full time

Responsibilities:

Program Initiation & Strategy

  • Lead the initiation phase of the digital program: define business case, strategic objectives, scope, KPIs, and success criteria.
  • Perform stakeholder analysis and develop engagement plans across departments.

Program Planning & Design

  • Develop and maintain the integrated program plan, including project timelines, milestones, dependencies, and resource allocation.
  • Define the program management framework (agile, hybrid, or waterfall depending on context).

Budgeting & Financial Management

  • Develop multi-year program budgets and secure necessary approvals from Finance and executive stakeholders.
  • Ensure financial controls and reporting are in place for ongoing budget transparency.

Resourcing & Team Leadership

  • Define resource needs (internal and vendor/partner), including skillsets required across projects.
  • Lead, mentor, and support cross-functional project managers and delivery teams.

Execution & Delivery Oversight

  • Oversee all program workstreams and ensure projects are delivered on time, within scope, and within budget.
  • Regularly review project status, risks, and performance metrics; ensure timely escalation and mitigation.

Stakeholder & Change Management

  • Serve as the key liaison between business leaders, technology teams, vendors, and external partners.
  • Support change management planning and execution to ensure adoption and sustainability of digital solutions.

Quality Assurance & Continuous Improvement

  • Ensure that project deliverables meet quality standards and user expectations.
  • Ensure compliance with organizational standards, security, and regulatory requirements

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
  • Master's degree or MBA is a plus.
  • Certification in Program/Project Management (e.g., PgMP, PMP, PRINCE2, MSP) is preferred
  • Agile or SAFe certification is preferred
  • 8+ years of experience in digital project/program management, with at least 3 years managing large-scale digital transformation programs.
  • Proven track record of delivering multi-year programs with complex interdependencies across multiple departments.
  • Experience working in hybrid environments (mix of agile and waterfall), involving both IT and business-led initiatives.
  • Strong background in budget ownership ($M-level programs), resource planning, and stakeholder management.

Technical & Business Skills

  • Deep understanding of enterprise IT systems, digital platforms (e.g., ERP, CRM, cloud solutions), data analytics, and emerging technologies.
  • Strong business acumen to align technology initiatives with organizational objectives.
  • Excellent leadership, negotiation, and interpersonal skills to influence senior stakeholders and manage cross-functional teams.
  • Strong command of project management tools (e.g., MS Project, JIRA, Smartsheet, Confluence, Power BI).
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