
Technical Solutions Specialist
2 weeks ago
Job Title: Technical Solutions Specialist
Assist clients with technical issues, resolve hardware and software problems, and provide effective solutions.
Duties and Responsibilities:
- Offer pre-sales support and consultation to customers, responding promptly and accurately to their queries.
- Analyze and troubleshoot software and hardware problems, and apply the best solutions to resolve technical issues.
- Provide technical assistance for inquiries related to computer systems, software, and hardware.
- Create detailed documentation and guides to assist colleagues and users.
- Support new product certifications and maintenance.
- Assist with the company's Warranty Entitlement and Claim system.
Requirements:
- Bachelor's degree in Computer Science, IT, engineering, or equivalent field.
- Minimum 3 years of hands-on experience.
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