Manager, Media Measurement

2 weeks ago


Singapore NielsenIQ Full time

Job Description Media Measurement Singapore team has been established since 2015 as an integral part of GfK/NielsenIQ Group and is working on various studies regarding the measurement of media consumption in Singapore and in the region. We are looking for a highly motivated Manager/Senior Manager in Client Service who will be able to deliver high quality of service to our end client. The Manager works in close collaboration with Senior Management, Project Management (PM) and Operations (OPS). In this role of Manager/Senior Manager in Client Service, you will be responsible for relationship management with Singapore-based clients through regular communication to understand their needs for media research and strategic analytics and insights. RESPONSIBILITIES The Manager role will focus more on Client satisfaction and relationship Management Team & Internal stakeholders Management Contract Management (CRM and Billing administrative duties) Client Management Develop and maintain open-channel communication with top-level clients to foster linkage between SG-TAM products and their business needs Initiate conversations and meetings with clients to hear needs and feedback and share thoughtful insights to showcase capabilities of SG-TAM products Drive overall client satisfaction to achieve high Net Promoter Score (NPS) and a high performing team environment Effective team management Effectively plan team workload and ensure prompt and accurate responses to clients are to time and quality expectations Train and coach team members on analytical and research skills for independence of the team members to handle client queries timely and accurately Facilitate knowledge



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