APAC Ad Escalation Analyst, Incident Response

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Responsibilities
Team Introduction
The Global Monetization Product Team ensures safe and quality experiences for Advertisers to enable TikTok in its mission to inspire creativity and bring joy. BI Incident Response team is responsible for investigating high risk and urgent escalations that reference TikTok ad products as well as mitigating any potential risks and preventing reoccurrence.
Proactive analysis and public opinion monitoring to identify potential incidents before direct enquiries are made by regulators or media. Coordinate long term solutions to gaps identified during incident handling to prevent reoccurrence. Plan, initiate and manage special and critical events, including election monitoring.
Perform proactive analysis of market risks to identify vulnerabilities and potential incidents before direct enquiries are made by external parties.
Coordinate solutions to leakages uncovered during incident handling process and prevent reoccurrence.
Monitor and analyse public opinion and sentiment trends related to ads and other monetisation risks.
Detect and deliver actionable media intelligence on emerging and current monetisation risk trends.
Identify potential issues with TikTok monetization that are covered in the media and ensure any confirmed issues are investigated and addressed.
Build and maintain cross-functional working models and relationships to guarantee prompt and formal feedback during high-priority incidents and enable productive collaboration.
Oversee key functions that support incident handling such as quality control, tooling, data and reporting.
Initiate and own projects that are aimed at improving risk response and risk control systems and workflows.
Provide ad-hoc insights, analysis and risk assessments when requested by leadership or key XFNs.
Perform data analysis to uncover gaps in current risk response measures as well as to provide overview of qualitative and quantitative risk trends related to incidents, elections, critical events and other special events.
Prepare, monitor and report on special and critical events, such as elections, conflicts, attacks and other significant events that may disrupt safe experience for TikTok users.
Qualifications
Minimum Qualifications: BA/BS degree; 2+ years of risk investigations and operations experience preferably in incident response, business analytics, risk management, audit, consulting, or trust & safety
Regional language expertise in SEA, NEA, or South Asia (fluent written and spoken in Thai, Vietnamese, or Burmese), with demonstrated ability to cover the corresponding market(s)
Business-level proficiency in English, with the ability to support all APAC markets in incident handling
2+ years experience in conducting root cause analysis or similar assessments with proven record of actionable insights
Strong analytical and research skills including OSINT
Ability to work in a fast and evolving environment with a keen eye for detail
Ability to maintain a high degree of confidentiality while meeting strict deadlines
Preferred Qualifications: Preferred majors in Political Science, Journalism, International Relations, PPGA
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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