Inside Sales Manager
1 week ago
The Customer Experience Manager drives the strategic planning process to deliver exceptional customer experiences for all customers.
This position involves overseeing the inside sales function within the Singapore office and supporting the marketing, sales, and service functions. The primary goal is to ensure optimized interactions between the company and its customers and lead the team to achieve departmental KPIs and goals.
This role will be based in Singapore and is part of the Sales Department, reporting to the Country Sales Manager. Key responsibilities include:
- Leading and managing the inside sales function in the sales center
- Couching, mentoring, and developing inside sales engineers
- Ensuring strategic alignment of the local organization with the group strategy
- Implementing and communicating strategic plans with local key stakeholders
- Driving the Customer Experience Management (CXM) program
- Working with stakeholders to provide insights, tools, methods, and training for a customer-centric team
- Developing strategies to improve customer relationships, dedication, and satisfaction
- Establishing communication channels for easy and effective customer access
- Collecting, analyzing, and interpreting customer interaction data to optimize customer experience
- Collaborating with sales/marketing departments to analyze customer feedback and develop activities/events for improved customer experience
- Working with the corporate team to conduct surveys on customer opinions of services rendered
- Growing the company's digital business with stakeholders
- Collaborating with external sales teams to serve customers
- Guiding inside sales engineers to ensure positive customer interactions
- Mentoring inside sales engineers to maintain courtesy and professionalism standards
- Providing guidance on technical advisory, project proposals, negotiations, and customer liaison
- Bachelor's degree in engineering or related studies (electrical, chemical, mechanical, or process)
- Work experience in MNCs and similar industries an advantage
- At least 3 years of relevant management experience
- Experience leading teams in dynamic work environments
- Knowledge of products and industries
- Technical knowledge of process automation and instrumentation
- SAP and Salesforce expertise
- Strong communication, presentation, and interpersonal skills
- Strategic thinking and analytical skills
- Ability to work independently and as part of a team
- Continuous learning and adaptability
- Effective time management and proactiveness
- Strong leadership skills
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