Claims Specialist, Motor

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Claims Specialist, Motor
role at
Allianz Insurance Singapore
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Overview
Your role involves collaborating with Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings. You will also be responsible for achieving the annual claims savings set by the HoD for the team on pending claims volume and nature of claims. The ideal candidate should have effective claims management skills, including compliance to protocols/operating procedures, reserving, and managing panel of service providers. Maintain good Turn-Around-Time and claims service level standards to ensure customer claims experience is met.
Key Responsibilities
Assess, evaluate and negotiate all Motor claims assigned and achieve settlement in a timely manner within the designated authority limit
Handling of claim recoveries
Liaison with service providers such as surveyors, investigators, lawyers, doctors and/or other relevant parties on claims matters
Understand Allianz Claims Management strategies and ensure proper claim settlements in accordance with policy conditions and company guidelines
Meet service standards and abide by claims protocols
Assist, discuss and escalate complex or large claims for review and/or decision to Manage / HoD or Management
Attend to issues relating to Motor claim enquiries and complaints/feedback from customers, business relationship managers and intermediaries
Assist Manager / HoD in statistical reports, operational reports and recommendations on claims remedial steps (where applicable) on a regular basis to Management
Work with fellow Claims Specialists / Managers on ongoing claims review and continuous improvement of claims operating procedures and standards
Support Projects and Initiatives on claims including but not limited to Marketing, Process, Product, System Setup and Enhancement for all Motor products
Work closely with IT Master platform teams to enhance the claims process and system functionalities of the core platform to move towards organization's STP and NPS targets as a claims team
Any other duties as and when deemed necessary
Qualifications
Degree or diploma in any field
3 to 5 years of Motor Claims Experience
Motor claims handling, particularly in Private vehicles, Commercial Vehicles and Fleet
Meticulous, analytical, problem solving and organized
Open-minded, proactive, receptive to new ideas and cope well with changes and pressure
Effective communication, negotiation, customer service techniques/skills and interpersonal skills to be capable of dealing with all levels of clients, intermediaries, and external parties
Good spoken and written communication skills in both English & Chinese
Good knowledge of MS Office software and any other technology applications
Team Player who is willing to work in a dynamic environment and willing to help others
Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage to all job roles
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
We are committed to equal opportunity employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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