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Operations Manager, Asia Pacific Insurance Operations Group
1 week ago
Job Title:
Operations Manager, Asia Pacific Insurance Operations Group (2500000D)
Take the next step in your career with us.
Allied World is an ideal place for talented professionals who believe in the value of collaboration and the power of knowledge. We embrace unique perspectives and empower each person to grow through professional development, career training, and mentoring programs.
Job Summary:
This job involves oversight of insurance policy administration to ensure effective and timely processing of new, renewal, and endorsement business. You will lead a team, identify, and implement opportunities for efficiency improvements and manage the quality and service levels. You should have a good understanding of insurance distribution channels and the process interaction among insurer, customer/distributor, and offshore team.
Job Duties:
Assist underwriters to process their business in policy administration systems by working closely with the Middle Operations team and outsourced service provider.
Work with underwriters to understand their needs and translate those needs into tasks supported by the operations team.
Assist underwriters with broker/intermediary interactions and reporting needs.
Ensure that the team meets and possibly exceeds service levels.
Work closely with different stakeholders to ensure Operations supports all administrative activities.
Manage customer interactions in an efficient, courteous, and timely manner.
Provide constructive feedback to improve individual and group performance of the operations team.
Understand management reporting, information flow, and organizational planning.
Work in close coordination with outsourced service provider to effectively transition, train, and ensure accountability of their deliverables.
Provide support in projects for efficiency improvements as well as business needs.
Qualifications:
Matriculated or above.
Around 5 - 8 years of experience of having worked and led teams in the area of insurance policy administration.
Experience with managing projects will be considered favorably.
Breadth and depth of general insurance business.
Excellent communication skills both spoken and written to work closely with a diverse and regionally dispersed team.
Excellent interpersonal skills and a collaborative management style.
Open to direction and collaboration with a commitment to get the job done.
Self-motivated, flexible, independent, responsible, and able to work under pressure.
Excellent computer skills and proficient in Excel, Word, Outlook, and PowerPoint.
Working at Allied World:
Our team of over 1,400 professionals has deep expertise in the industry. This is what you can expect when you join us:
Instant membership in the Allied World Family — a global network of colleagues who will support your career journey.
A manager who will help you build your career through a structured coaching program.
Access to a full suite of learning and development tools and resources.
Global Presence:
We are headquartered in Bermuda, with offices in various locations worldwide.
Our Business:
Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients with thoughtful service and meaningful coverages since 2001.
Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to any characteristic protected by applicable law or regulation.
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