Operation Support
3 days ago
Objective
Operations Support & Admin Executive plays a key role in providing administrative and operational support for Retail & Dining business. This role ensures smooth daily operations by managing documentation, coordinating workflow, and assisting in operational functions. By fulfilling these objectives, the role contributes to a well-organized, efficient, and employee-friendly workplace, allowing other teams to focus on their core responsibilities.
Key Responsibilities
Office Housekeeping & Pantry Management
Ensure office cleanliness and organization, including pantry maintenance
Purchase and restock pantry essentials
Oversee mail handling and minor facility maintenance, maintain and replenish office supplies, stationery and printer materials
Administrative Support
Handle data entry, documentations, record-keeping, purchasing processes and filing of operational records
Prepare and process purchase orders, invoices, and contracts
Maintain accurate staff attendance, shift rosters, and payroll support
Assist in various departments with routine admin tasks to improve efficiency
Operation Coordination
Support store and restaurant teams with inventory tracking and stock replenishment
Coordinate logistics, deliveries, and supplier communication
Monitor and report on operational issues
Act as a key contact for vendors, suppliers and service providers
Staff & HR Support
Assist in the onboarding of new hires or offboarding employee, ensuring proper documentation
Maintain employee records and support HR in leave, medical and claims administration
Coordinate staff uniforms, training schedules, and welfare initiatives
Help facilitate a well-organized and engaging workplace for employee
Qualifications & Experience
Diploma in Business Administration, Operations, or related field
3-5 years of experience in administration or operations support, experience in retail and/or dining sectors will be an advantage
Strong organizational and multitasking skills
Proficiency in Microsoft Office (Excel, Word, Outlook)
Ability to work independently and manage multiple tasks efficiently
Knowledge of MOM employment regulations and operational SOP is a plus
Personal Attributes
Highly Organized and Detail-Oriented – Ability to manage multiple administrative tasks efficiently. Ensures accuracy in documentation, inventory management and scheduling
Proactive & Resourceful – Anticipates office, operation and HR needs before issues arise. Finds creative solutions to operational and administrative challenges
Strong Communication & Interpersonal Skills – Build positive relationships with employees, vendors, and stakeholders. Clearly conveys information and follows up on tasks effectively
Multitasking & Time Management – Handles various office and HR-related tasks simultaneously. Prioritizes work to meet deadlines without compromising quality
Adaptable & Problem-Solving Mindset – Quickly responds to unexpected operational or HR issues. Flexible in adjusting to new processes and company needs
Confidential & Ethical – Handles sensitive HR and company information with discretion. Ensures compliance with company policies and workplace regulations
Team Player with a Positive Attitude – Works collaboratively across departments to improve efficiency and maintains a supportive and service-oriented mindset
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