Business Analyst

2 weeks ago

Singapore HITACHI SOLUTIONS ASIA PACIFIC PTE. LTD. Full time

JOB OBJECTIVES The Business Analyst - Healthcare will serve as both an implementation specialist and functional consultant, contributing expertise to the planning and successful deployment of clinical or hospital management solutions. The analyst will collaborate with a variety of stakeholders-including clinicians, administrators, and technical teams-to translate healthcare business needs into effective technical solutions, while also supporting ongoing optimization and user adoption. JOB RESPONSIBILITIES Maintain a working knowledge of clinical or hospital management solutions, supporting modules such as Patient Administration, Electronic Medical Records (EMR), Scheduling, and Billing. Manage application configurations, customization, and workflows to meet business requirements within healthcare operations. Work closely with clinical and administrative stakeholders to elicit, analyse, and document business requirements for new features, process changes, and system enhancements. Translate business requirements into detailed user stories and acceptance criteria for the implementation team utilizing Agile practices. Bridge communication between business users and technology teams to ensure successful translation of requirements into delivered functionalities. Develop, execute, and validate test plans and scripts for functional and regression testing according to requirements and user stories. Support regular end-user training sessions and develop reference materials to enhance adoption and best practices. Proactively document business processes, solution designs, and lessons learned for future reference and continuous improvement. Experience with Microsoft Dynamics CRM or Power Platform is an added advantage and will be highly regarded. JOB QUALIFICATIONS Minimum of two years' experience as a business analyst or consultant in clinical or hospital management system implementations. Strong understanding of clinical workflows, healthcare processes, and regulatory requirements. Proficiency in Microsoft Office tools including Excel, PowerPoint, Outlook, and Word. Experience with business process modelling tools such as Microsoft Visio preferred. Excellent written and verbal communication skills in English; bilingual abilities in the local language will be considered an asset. Certification in healthcare information systems (e.g., HL7, Epic, Cerner, or related) is preferred. Any experience with Microsoft Dynamics CRM or Power Platform will be considered an added advantage.

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