Manager, Research Office

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Manager, Research Office (2 years contract)
Job ID: 8296
Job Function: Administration
Institution: National University Health System
1. Job Purpose
As part of the Knowledge Management Unit, this role is focused on managing research performance indicators, with an emphasis on publications data and strategic reporting. The role will support research performance reporting, the development of dashboards and maintenance of research publication systems within the NUHS Research Office.This position plays a key role in enabling data-informed decisions and showcasing NUHS research excellence.
2. Duties and Responsibilities
Research Performance Monitoring & Analytics
Develop and implement research performance metrics and evaluation frameworks aligned with NUHS’s strategic goals
Track, analyze, and report on research performance data, particularly bibliometric indicators such as publication counts, citation impact, journal quartiles (e.g. SJR, JIF), FWCI, and collaboration metrics
Prepare regular and ad hoc analytical reports and dashboards for internal stakeholders and senior management
Publications & Bibliometric Support
Maintain accurate tracking of research publications from internal systems and external databases (e.g. Scopus, Web of Science, PubMed)
Handle enquiries related to publication records, journal rankings, and bibliometric data
Ensure data integrity and alignment across multiple systems used for research performance tracking
Knowledge Management & System Support
Administer and maintain research publications platforms (e.g. Symplectic Elements)
Identify opportunities to enhance data accessibility, automate workflows, and streamline performance tracking processes with AI / RPA.
Institutional & Strategic Support
Conduct and support the Total Performance Management (TPM) cycle through timely preparation and submission of research performance data
Contribute to the profiling and publicity of high-impact research achievements through data-driven insights
Collaborate with academic departments, research offices, and institutional partners to benchmark performance and identify areas for improvement
Research Administration Data Monitoring & Analytics
Work across units in NUHS Research Office to strengthen their knowledge management capabilities.
Capture and collate administrative data for reporting and decision making
3. Job Requirements
A good Bachelor's or Master’s degree in Information Studies, Library Science, Business Analytics, Data Science, Science, Engineering, Biomedical, Health Science, or Computer Science
At least 3 to 5 years of relevant experience in research management, analytics, or bibliometrics within an academic, research, or healthcare setting
Proficient in data analysis tools such as R, Python, Power Query, SQL
Experience with data visualization and BI tools (e.g. Power BI, Tableau)
Hands-on experience administering Symplectic Elements or other research information management systems is highly desirable
Familiarity with bibliometric databases and scholarly publishing platforms (e.g. Scopus, InCites, SciVal, Web of Science)
Familiarity with the use of AI & RPA to enhance data processing and decision-making workflows
Strong analytical thinking and attention to detail and timeline
Able to work independently and proactively acquire knowledge to complete tasks effectively
Excellent organizational skills; capable of managing multiple priorities in a fast-paced environment
Strong interpersonal and communication skills; collaborative team player
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