Information Technology Support Engineer
16 hours ago
Get AI-powered advice on this job and more exclusive features.
We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.
Responsibilities
Microsoft Office/Outlook and other business applications, and peripheral devices.
Ensure immediate and total restoration of services for all systems and services by promptly responding to user’s requests.
Be available during off business hours for any support required for issues troubleshooting or maintenance activity.
Provide support and maintenance for in-house computer systems, including carrying out diagnosis, upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of workstation & office internet connectivity.
Knowledge of server & network related troubleshooting.
Knowledge of switching, firewall etc.
Troubleshoot remote users’ issues by applying remote monitoring and management software.
Develop and maintain documentation for technology and business processes for end user support.
Video Conference management and support to users.
Working on daily assigned tickets and provide resolution such as printer issue, VPN configuration, application installation, shared drive etc.
Offer outstanding customer support and excellent communication in accordance with all Service Desk procedures and policies by identifying and working with all remote users, corporate network users, as well as with other Service Areas.
Ensure a positive support experience for customers; develop a good relationship and trust with company corporate users by exhibiting professional attitude and a welcoming approach to understanding customers problems.
Perform upgrade for hardware and any other devices; obtain authorization for new hardware when necessary.
Office 365 knowledge is preferred.
Knowledge of SLAs and KPI, service desk best practices.
What matters in the role
Education: Bachelor’s degree in BE/B Tech/BCA preferred
Minimum 5-8 years in IT support
Work experience in a service/helpdesk
Exceptional customer communication and interaction skills
Strong ability to work effectively with various levels of an organization
Good verbal and written communication
What we value in our people
You are the CEO of what you do: You show ownership and make things happen
You sign your work like an artist: You seek to learn and take pride in the work you do
Seniority level
Associate
Employment type
Full-time
Job function
Engineering, Information Technology, and Strategy/Planning
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