Manager, Senior Care Division

Position Overview:
The Lead (Community Care Integration) plays a critical role in ensuring the seamless, efficient, and effective delivery of integrated care to seniors within the sub-region. This role requires a leader capable of fostering collaboration among various service providers, including Senior Care Centres (SCC), Active Ageing Centres (AAC), Home Personal Care (HPC+), and Home Therapy (HT) Services, ensuring that these providers work together to meet the diverse needs of seniors. The Manager will oversee the creation of a coordinated care experience that allows seniors to age in place, benefit from holistic care plans, and easy access the services they need through a shared and integrated approach.
Key Responsibilities:
1. Coordinate Between Partner Organisations to Achieve Deliverables under the Integrated Community Care Provider (ICCP) Model:
• Support partner organisations, including SCC, AAC, HPC+, and HT providers, to establish clear roles, responsibilities, processes and workflows for the smooth implementation of ICCP services in the sub-region.
• Coordinate and facilitate Group Lead meetings periodically to:
o Set strategic directions, ensuring alignment of goals and priorities, as well as oversee actions for the sub-region.
o Identify and address gaps in service delivery, ensuring that all providers are working efficiently and collaboratively.
o Review performance and provide guidance on improvements, such as new initiatives and models of care.
o Assess resources and identify opportunities for win-win collaborations across ICCP partners and with external partners.
2. Streamline and Enhance Service Delivery:
• Oversee the coordination of services to ensure seniors experience a seamless journey, receiving integrated care across providers without needing to approach multiple agencies.
• Work with partners to ensure the use of a standardized single care assessment tool (InterRAI), providing consistent and holistic care for seniors across the sub-region.
• Foster the development of shared care plans for seniors, ensuring all providers are working toward the same goals and providing holistic support.
3. Reporting and Administrative Responsibilities:
• Work with partner organisations to ensure the timely submission of quarterly progress reports and claim forms to Ministry of Health (MOH) and/or Agency for Integrated Care (AIC).
• Serve as the main point of contact with the MOH and AIC on ICCP administrative matters, including the receipt of coordination funding and submitting applications as necessary.
4. Additional Responsibilities:
• Take on additional tasks and responsibilities as required by the management team of PCF Sparkle Care to ensure the continued success of the ICCP function in the sub-region.
• Be proactive in identifying challenges and opportunities to improve the overall delivery of community care services.
Job Holder Requirements:
• Bachelor's degree from an accredited University, preferably in Healthcare Management, Social Work, Gerontology, or related field.
• At least 5-7 years of experience in healthcare coordination, community care, or a related field, with a proven track record of managing partnerships.
• Experience working with seniors or in senior care services.
• Strong understanding of community care delivery, integrated service models, and inter-agency collaboration.
• Familiarity with performance metrics, KPIs, and service level agreements (SLAs) in healthcare or community care settings.
• Strong understanding of the senior care landscape and relevant industry regulations.
Other Knowledge / Skills / Attributes:
• Excellent leadership, communication, and interpersonal skills, with the ability to build relationships and lead cross-functional teams.
• Strategic thinking with an ability to align operational priorities with long-term strategic goals and ensure sustainable delivery of services.
• A proactive, solution-oriented mindset focused on delivering results.
Please send your resume to indicating current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to PCF Sparkle Care's PDPA and e2i's PDPA.

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