Service Desk Agent | Yearly renewable contract | Up to 2.8k
20 hours ago
Overview Service Desk Agent | Yearly renewable contract | Up to 2.8k Mon-Fri: 08:30 AM to 6:00 PM; Sat/Sun/PH: rotate to cover alt Sat/Sun/PH from 08:30 AM to 6:00 PM. Responsibilities Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature. Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status. Important notices We regret to inform that only shortlisted candidates will be notified. This role is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions, and serves as a bridge between workers and employers offering job-matching, career guidance and skills upgrading services, and addressing manpower needs through recruitment, training and job redesign solutions. By applying for this role, you consent to e2i’s PDPA. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy. Be careful - Don’t provide your
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Singapore PERSOL Full timeDesktop Engineer | Yearly renewable contract | Up to 2.8k | Bukit Timah Additional Information Red zone environment where personal phone is not allowed in the office area. Locker will be given to store the phone Security Clearance required. F2F Interview happening this Friday, 29 Aug at Raffles place. Responsible for the construction, testing, installation,...
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Singapore Ploy Full timeJoin to apply for the Service Desk Engineer | Contract role at Ploy Service Desk Engineer | Contract As a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for...
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