Customer Service Executive

2 weeks ago

Singapore International SOS Full time

Overview
Customer Service Executive role at International SOS. International SOS provides comprehensive healthcare management to beneficiaries enrolled in the TRICARE Overseas Program (TOP). This role will require close interface and regular communication with TRICARE, our client, and with their beneficiaries who are enrolled in each region.
Responsibilities
Manage cases with the "Assist First, Verify Later" approach.
Provide exceptional service with a professional attitude.
Understand key clients' Operations and Billings Procedures.
Coordinate cases efficiently and cost-effectively.
Move cases forward in the best interests of members and clients.
Collaborate with operations staff, medical team, and other Assistance Centres.
Serve as the first point of contact for members, clients, and colleagues.
Answer incoming calls promptly and courteously.
Handle inbound requests efficiently.
Manage and communicate case loads during shifts.
Arrange logistics timely and appropriately.
Escalate cases as per protocols.
Ensure continuity of service delivery.
Organize medical and security services using internal and external resources.
Promote International SOS positively.
Perform other duties as requested by the manager.
About You
Diploma or equivalent.
Minimum 3 years of relevant customer service experience
Experience in call centers, assistance companies, or hospitality industry is an advantage.
Flexibility to work as part of a rotating roster without restrictions
Excellent written and spoken English language
What we offer
Comprehensive 10 weeks of induction group training
Supportive, collaborative & friendly team culture
Structured remuneration and progression program, enabling you to grow your career within a global organization
Working hours
8.5 hour shifts
Between 6am to 8.30pm
100% work from office, no hybrid or WFH option
No night shift, required to work on weekends and public holiday
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
Location: Singapore, Singapore
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