Erp implementation consultant
4 days ago
As a Functional Consultant at FACT Software Group, you will wear many hats and have the opportunity to progress within the company. FACT Software provides best-of-class ERP (Enterprise Resource Planning) software solutions to clients from a broad range of industries. You will work in our Implementation and Support team to deliver high-quality customer service to our clients, and learn about the entire post-sales process.
Key ResponsibilitiesImplementation & Training :
Project Implementation from Kick-Off to Go Live
Requirement Gathering & Business Process Mapping
System Setup, Configuration & Implementation
FRD Documentation
End-User Training
Helpdesk & Support Activities :
Attend to Inbound & Outbound Helpdesk requests via Email & Phone
Post Implementation Support
Ability to develop loyal, ongoing relationships with customers
Maintain high degree of customer engagement and satisfaction
Responsible for retention and up-selling to current clients
Diligently follow-up on renewal of Annual Maintenance Plans
Product Demonstration
Assist the Sales Team in:
Project Scoping
Documenting Proposals & RFP responses
Sales-To-Implementation Project Handover Documentation
You may visit clients onsite for implementation and training on new projects as well as for existing clients.
Basic RequirementsHigh degree of technical competency with computer systems and software
B. Com Fresherswith solid Accounting language
Solid foundational Accounting knowledge
0 – 6 Years of Experience in ERP Domain
Preferably worked in ERP Help Desk/Implementation
Language Known: English (Read, Write and Speak), Bengali (Speak), Hindi (Speak)
Excellent communications skills and client management skills
Bachelor’s Degree (Commerce)
Must be located in Kolkata
Nice to Have RequirementsStrong accounting knowledge
Experience in Client Management
Industry standard annual leave
Management team that supports your growth and learning#J-18808-Ljbffr
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