Mid-level erp functional consultant

2 weeks ago


Singapore Fact Software Group Full time

FACT Software Philippines is looking for a competent and enthusiastic Application Support and Functional Consultant to join our fast-paced, professional and friendly team of Functional Consultants. Key Responsibilities Implementation & Training: Project Implementation from Kick-Off to Go Live Requirement Gathering & Business Process Mapping System Setup, Configuration & Implementation FRD Documentation End-User Training Helpdesk & Support Activities: Attend to Inbound & Outbound Helpdesk requests via Email & Phone Post Implementation Support Develop loyal, ongoing relationships with customers Maintain high degree of customer engagement and satisfaction Responsible for retention and up-selling to current clients Diligently follow-up on renewal of Annual Maintenance Plans Product Demonstration Assist the Sales Team in Project Scoping You may visit clients onsite for implementation and training on new projects as well as for existing clients. Basic Requirements Bachelor’s Degree At least 2 years of prior experience with ERP software either at a reseller, consultancy or vendor, or in an internal helpdesk or software support role with an end user. Comprehensive understanding of ERP and Accounting Software Systems or strong foundational Accounting knowledge An eye for details and strong analytical skills Ability to work independently and proactively Able to learn new software (FACT ERP. NG) quickly and thoroughly Will need to travel ~25% of the month for client training and implementation Nice to Have Requirements Strong accounting knowledge 3+ years experience in ERP Sales & Client Management #J-18808-Ljbffr



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