Senior Specialist, HR Services

Senior Specialist, HR Services (Japanese fluency)
Senior Specialist, HR Services (Japanese fluency)
2 weeks ago Be among the first 25 applicants
Oracle’s HR Services team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple processes, systems, policies, and programs from hire-to-retired. We manage people data and build project management capability across HR.
Description
What You’ll Do
This is your chance to work with the people who are leading the cloud revolution. You’ll bring fresh insight to projects that are changing lives around the world.
As a Senior Analyst, HR Services, you will:
Work as a key member in JAPAC HR Services
Work with other regional process counterparts, partners, collaborators, Country HRs, Business HRs, HR Privacy & Security, and Audit teams to standardize, simplify and automate HR operational processes and services
Lead minimum two processes of employee lifecycle for 19 countries in JAPAC
Be the first point of contact for Oracle Employees pertaining to operations support, including but not limited to pre/onboarding, employment letters, personal and employment data changes in Oracle HCM, exit pack, HR systems and tools
Analyze data on given processes to produce trends and identify/plan improvement areas
Lead/support in implementing process efficiencies and improvements. Identify and promote standard methodologies, and maintenance of process documentations
Supply or lead projects that will improve customer experience, processes and systems in the global HR Organization by partnering with cross regional and functional teams
Act as Process Owner for assigned processes
Handle requests in Oracle Service Cloud ticketing system and meet the Service Level Agreement
Respond accurately, expertly, and timely to all requests
Ensure knowledge has been collected, organized, and shared timely
Build and maintain effective relationships with stakeholders
Make improvements and adjustments to optimize operational excellence and customer experience
Ensure data privacy and Oracle data standards
Partner with management and key stakeholders to process sophisticated, confidential, time sensitive data, as well as provide timely and relevant communication, where applicable
Make recommendations, participate in UAT testing, Internal and External Audit, where applicable, implement systems and process improvements
Supply independently on a variety of processes, with some assistance and normally receive general instructions on routine work
Work on problems of moderate scope where analysis of situations requires a review of a variety of factors
Exercise judgment within defined procedures and practices to resolve appropriate action
Develop professional expertise, and apply company policies and procedures to resolve a variety of issues
Assist others using your own expertise
Lead daily operations - including processing and handling complex, confidential, and time sensitive human resources related data
Look for problem trends, and seek opportunities for process improvement
Work and collaborate globally, standardizing, simplifying and automating HR operational processes and services
Perform additional related tasks and duties as needed
Required Skills/Experience
What You’ll Bring
Your drive, knowledge, and commitment will help us become the number one cloud company in the world. We also look for:
Process improvement, training, communication and project management skills
Excellent problem solving, critical thinking, and analytical skills
Comfortable with full Microsoft office suite, HCM, and other Oracle Cloud applications
High attention to detail and the perseverance to pursue data anomalies
Strong internal client facing skills with a flexible communication style and the ability to communicate sophisticated concepts and analytics in a structured manner
Passionate about trouble shooting data issues to identify strategic solutions
Believe that no jobs are too big; no problems are too sophisticated
Communicate effectively – directly and succinctly – across cubicles, organizational boundaries and cultures
Volunteer for new experiences, learning opportunities and to help others
Supply and may lead process improvement ideas and innovation
At least 5-8 years of experience working in a data intensive environment, preferably in human resources, where data entry, record auditing and report generation are primary functions of your role
Proficiency in Japanese is mandatory, to work with multiple regional stakeholders in Japan, where communication is conducted mainly in Japanese
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Information Technology, Human Resources, and Analyst
Industries IT Services and IT Consulting
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