Guest Service Team Leader

1 week ago

Singapore Pan Pacific Orchard, Singapore Full time

Join to apply for the Guest Service Team Leader (Front Office)role at Pan Pacific Orchard, Singapore Pan Pacific Orchard, Singapore is an award‐winning destination hotel, recognised with multiple accolades for its excellence in both design and hospitality. Featuring the visionary architecture of renowned WOHA, the hotel is located in the prestigious Orchard Road district and redefines the city's skyline with four themed open‐air terraces—Forest, Beach, Garden, and Cloud—each offering a distinctive experience. Within the Forest Terrace, our signature restaurant Mosella introduces a Mediterranean sharing concept with a refreshingly modern twist. The Beach Terrace brings a resort‐like ambience to the heart of the city, while the Garden Terrace is home to Florette, our luxurious specialty cocktail bar. At the top of the Cloud Terrace, level 18 houses the Claymore Ballroom, Orchard's highest pillarless ballroom. Operated by Pan Pacific Hotels Group, a member of UOL Group Limited, Pan Pacific Orchard exemplifies the group's signature of sincere and graceful luxury. As an award‐winning property, it's not only a premier destination for guests but also an inspiring and rewarding place to work, where employees are part of a team that continues to earn recognition on the global stage. The Role Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with usThe Guest Service Team Leader assists in supervising the Front Desk (Reception) operation and communications to ensure a positive arrival and departure experience for all guests. Our Expectations Assist in maintaining and/or developing agreed operating procedures relating to Front Desk reception and to ensure that colleagues adhere to the correct procedures as laid down in the Standard Operating Procedures (SOP) Manuals. Conduct the hand‐over between shifts, ensuring that all relevant staff are in attendance and that all pertinent information is passed accurately to the oncoming shift. Ensure that all current promotional and/or activity information is communicated to the team. Responsible for room controlling and assignment of rooms for the day's arrival as per guest preferences. Prepare group pre‐registration as directed by the Front Office Manager. Check to ensure there is sufficient stock of Front Desk supplies on a weekly basis by conducting weekly inventory of supplies (e.g., key cards, key card holders, letterhead, registration card, etc.). Coordinate with Housekeeping on Group Arrival to ensure rooms block are clean for group check‐in. Ensure Housekeeping receives a copy of the group arrival list. Assist Guest Service Ambassador at the front desk with check‐in, check‐outs, and cashiering work as and when required. Check the details of completed registration cards against those in the property management system to ensure that this has been updated correctly and that a

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