Lead Technician

As the Lead Technician - Field Service, this is a Data Center Technician ‘floater’ role. You will be deployed to various DC sites, performing assigned tasks in a data center, including general datacenter, servers and network devices setup, maintenance and troubleshooting.
Responsibilities
Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logs
Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center
Use collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requested
Collaborate with the data center operations team to manage the logistical aspects of the break-and-fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practices
Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field-replaceable units (PSU, fan modules, controller modules)
Provide hardware support for installations, moves, additions, and changes
Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices
Conduct regular physical and visual inspections of equipment and data center facilities
Manage inventory records and perform regular cycle counts to ensure asset accuracy
Update documentation for structured cabling and materials during new installations
Oversee capacity management in terms of space, power, cooling, and patch panel port availability
Understand and follow incident and change management processes
Submit regular reports on move, change, support requests, and other activities, maintaining continuous improvement efforts
Light traveling from site to site
Perform other duties as assigned
Qualifications
Degree or diploma - IT or related field preferred
Licenses/Certificates: CCNA and CCNP preferred
At least 2 years in an enterprise Data Center environment with strong knowledge of data center best practices
Proficiency in troubleshooting and diagnosing server hardware issues from major vendors
Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks
Good understanding of data cabling and patching
Strong organizational and communication skills with the ability to manage multiple competing priorities
Ability to respond promptly to issues, provide updates, and escalate when necessary
Field Service or Data Center Technician experience preferred
About The Team
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here and apply online today
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Wholesale
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