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Senior Trading Platform Specialist

2 weeks ago

Singapore beBeeMarketAdministrator Full time

Job Description

The Senior Market Administrator is a critical role in the front office trading platforms, ensuring seamless trade execution and system performance. This position combines technical expertise, client service, and leadership to manage platform support, incident resolution, and stakeholder engagement.

Key Responsibilities:

  • Provide first- and second-line support for trading platforms, including incident management, trade issue investigation, and resolution.
  • Monitor system logs, outputs, and support chats to proactively identify and resolve issues.
  • Ensure data accuracy and perform ongoing maintenance of platform configurations.
  • Support and test new software releases and upgrades, including out-of-hours coverage when required.

Client & Stakeholder Engagement

The Senior Market Administrator acts as a key liaison with internal stakeholders and external clients, handling escalations and maintaining strong client relationships with a service-oriented approach.

  • Act as a key liaison with internal stakeholders (brokers, traders, business managers) and external clients (banks, vendors).
  • Handle escalations and maintain strong client relationships with a service-oriented approach.

Triple-A Values in Action

This position embodies TP ICAP's Triple-A Values: Accountability, Authenticity, and Adaptability. The successful candidate will own outcomes, deliver on commitments, and ensure operational excellence across all responsibilities.

Leadership & Documentation

The Senior Market Administrator leads project initiatives, contributes to workflow and system improvements, and mentors junior team members. They also maintain and enhance team documentation, procedures, and technical manuals.

  • Lead project initiatives and contribute to workflow and system improvements.
  • Mentor and train associate-level team members.
  • Maintain and enhance team documentation, procedures, and technical manuals.

Technical & Operational Excellence

The Senior Market Administrator supports deployment and integration of trading platforms, liaises with third-party vendors, and ensures compliance with internal policies, risk controls, and regulatory requirements.

  • Support deployment and integration of trading platforms (e.g., Java Webstart, STP, API).
  • Liaise with third-party vendors (e.g., ION, Markit, Traiana, ICE, Reuters) as needed.
  • Ensure compliance with internal policies, risk controls, and regulatory requirements.

Requirements

To succeed in this role, you will require:

  • Strong understanding of trade flows and trading systems.
  • Experience with system administration, data processing, and XML/log analysis.
  • Familiarity with network tracing and MS Office tools.
  • High technical competency and ability to troubleshoot complex issues.

Preferred Background

Prior experience in financial services, preferably in credit, rates, FX or other trading environments, is highly desirable. Additionally, knowledge of OTC markets and electronic trading platforms is an advantage.