Manager, Office of the Provost

About Us Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence. Job Description Education Governance and Policy Implementation Support the Associate Provost (PGP Education) and Associate Provost (Lifelong Learning) in the end-to-end management of academic policies, governance, and curriculum matters — from policy formulation and documentation to execution and follow-up. Track committee decisions, manage action items, and ensure that policy changes are accurately communicated and operationalised across Schools and administrative units. Coordinate policy implementation activities, maintain accurate records, and ensure procedural compliance with university and regulatory frameworks. Provide administrative support for academic policy reviews, approvals, and documentation updates. Draft policy papers, ensuring alignment with university-wide frameworks and external regulatory requirements. Curriculum, Pedagogy and Academic Resources (Review, Development, Enhancement)Conduct data collection and analysis to support programme reviews, curriculum enhancements, and pedagogical innovations. Assist in preparing briefing papers, reports, and presentation materials for PGPP and PCE curriculum or policy reviews. Work closely with Schools and administrative offices to ensure proper documentation and timely follow-up of curriculum submissions and changes. Support the implementation of initiatives aimed at enhancing academic delivery and student learning outcomes. Committee Secretariat Functions Serve as the main secretariat for the Postgraduate Professional Programmes Committee (PGPPC) and the Professional and Continuing Education Committee (PCEC), as well as the co-secretariat for the University Education Committee (UEC). Plan and facilitate smooth execution of committee meetings — including scheduling, agenda preparation, collation of papers, minute‐taking, and follow‐up of action items. Liaise with committee members, Schools, and offices to ensure smooth execution of governance activities and timely completion of deliverables. MOE Relations and Reporting Support the preparation and submission of data, reports, and responses for the Ministry of Education (MOE), Board of Trustees (BOT), and other internal or external bodies. Coordinate with Schools and administrative offices to gather information and verify data for management and regulatory reporting. Maintain databases and documentation related to PGPP and PCE governance and performance metrics. Education Strategy and Operational Delivery Contribute to the planning and delivery of educational initiatives and institutional projects under the direction of the Director (Education Strategy) and Associate Director (PGP and PCE Education). Participate actively in project implementation, monitoring timelines, and supporting logistics, communications, and reporting. Support process improvements, system enhancements, and quality assurance activities related to academic operations. Team development Contribute actively towards building a high-performing team. Other duties as assigned. Qualifications Bachelor's Degree. Minimum 5 years of relevant work experience required. Strong team player with a collaborative and collegial approach; able to work effectively across academic and administrative units. Meticulous, detail-oriented, and able to manage complex operational and policy-related tasks with accuracy. Strong organisational skills with the ability to plan, prioritise, and deliver results under tight deadlines and shifting priorities. Strong analytical and problem-solving abilities, with a focus on generating practical and data-driven solutions. Clear and professional communicator with strong interpersonal, verbal, and written communication skills. Proactive, resourceful, and able to work both independently and as part of a team. Enthusiastic about improving processes and systems to enhance efficiency and service quality. Demonstrated ability to coordinate multiple concurrent projects and ensure timely follow-through. Prior experience in the higher education sector, with a sound understanding of Singapore's higher education landscape, is preferred. Experience supporting or contributing to educational innovations, policy development, strategic initiatives, or change management projects will be an advantage. Other Information #LI-LK1Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary. #J-18808-Ljbffr