Client services supervisor, sea

4 days ago


Singapore Fendi Italia Srl Full time

Client Services Supervisor, SEA & Australia Reference: FEND03713 Job Title: Client Services Supervisor, SEA & Australia The Client Services Supervisor reports to the Senior Omni-Channel Manager and will be based in the Client Services Hub for Fendi in Southeast Asia & Australia. He/She is responsible for overseeing, leading, and training the Client Services Advisors, building a strong team to accomplish desired results. Job Responsibilities: Main Responsibilities Provide Fendi clients and prospects with a positive and courteous experience in line with brand values and professionalism across communication channels. Maintain an omni and client-centric mindset and a passion for connecting with customers to resolve their issues and inquiries with service excellence. Understand and embody the omnichannel mindset of providing clients with multiple and easy ways to shop and connect with the brand through phone, email, live chat, live video, and written correspondence. Escalate client issues requiring further assistance or resources to the appropriate supervisor to ensure client satisfaction. Achieve individual and support team efforts to meet overall sales targets. Meet the overall team KPI for online sales generation (link to FENDI.com). Drive to meet and exceed sales targets and planned Client Service Hub KPIs. Comply with Fendi policies, procedures, and processes when handling customer interactions and communications. Transmit brand stories, product knowledge, personalized engagement, and storytelling when communicating with customers. Balance inbound client outreach with outbound client outreach to generate sales, develop client relationships, and host virtual appointments. Share best practices with team members and promote innovative approaches to solve customer inquiries and develop relationships and sales. Properly update platforms and logs with accurate data and leverage tools and resources dynamically to meet client needs. Maintain a productive and excellent connection with retail team members across the zone. Profile: Profile: Minimum 5 years of related experience in customer service, preferably in retail, fashion technology companies, or hospitality. 2 years of supervisory experience. Excellent verbal and written communication skills (including phone, video, email, live chat). High motivation, energy, and passion for customer service with a customer-centric mindset. Strong problem-solving and sales negotiation skills. Result-oriented. Ability to multi-task with strong organizational skills. Preferred knowledge of Microsoft Office Suite and Systems (including Salesforce). Able to work a varied schedule including hours/days/nights/holidays and weekends. Proficiency in the Thai language is a big plus. #J-18808-Ljbffr



  • Singapore Fendi Italia Srl Full time

    Client Services Supervisor, SEA & Australia Reference: FEND03713 Job Title: Client Services Supervisor, SEA & Australia The Client Services Supervisor reports to the Senior Omni-Channel Manager and will be based in the Client Services Hub for Fendi in Southeast Asia & Australia. He/She is responsible for overseeing, leading, and training the Client Services...


  • Singapore Fendi Italia Srl Full time

    Client Services Supervisor, SEA & Australia Reference: FEND03713 Job title: Client Services Supervisor, SEA & Australia The Client Services Supervisor reports to the Senior Omni-Channel Manager and will be based in the Client Services Hub for Fendi in Southeast Asia & Australia. He / She is responsible for overseeing, leading, and training the Client...


  • Singapore Fendi Italia Srl Full time

    Client Services Supervisor, SEA & Australia Reference: FEND03713 Job title: Client Services Supervisor, SEA & Australia The Client Services Supervisor reports to the Senior Omni-Channel Manager and will be based in the Client Services Hub for Fendi in Southeast Asia & Australia. He / She is responsible for overseeing, leading, and training the Client...


  • Singapore Fendi Italia Srl Full time

    Client Services Supervisor, SEA & Australia Reference: FEND03713 Job title: Client Services Supervisor, SEA & Australia The Client Services Supervisor reports to the Senior Omni-Channel Manager and will be based in the Client Services Hub for Fendi in Southeast Asia & Australia. He/She is responsible for overseeing, leading, and training the Client Services...


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