Client services supervisor, sea
4 days ago
Client Services Supervisor, SEA & Australia Reference: FEND03713 Job Title: Client Services Supervisor, SEA & Australia The Client Services Supervisor reports to the Senior Omni-Channel Manager and will be based in the Client Services Hub for Fendi in Southeast Asia & Australia. He/She is responsible for overseeing, leading, and training the Client Services Advisors, building a strong team to accomplish desired results. Job Responsibilities: Main Responsibilities Provide Fendi clients and prospects with a positive and courteous experience in line with brand values and professionalism across communication channels. Maintain an omni and client-centric mindset and a passion for connecting with customers to resolve their issues and inquiries with service excellence. Understand and embody the omnichannel mindset of providing clients with multiple and easy ways to shop and connect with the brand through phone, email, live chat, live video, and written correspondence. Escalate client issues requiring further assistance or resources to the appropriate supervisor to ensure client satisfaction. Achieve individual and support team efforts to meet overall sales targets. Meet the overall team KPI for online sales generation (link to FENDI.com). Drive to meet and exceed sales targets and planned Client Service Hub KPIs. Comply with Fendi policies, procedures, and processes when handling customer interactions and communications. Transmit brand stories, product knowledge, personalized engagement, and storytelling when communicating with customers. Balance inbound client outreach with outbound client outreach to generate sales, develop client relationships, and host virtual appointments. Share best practices with team members and promote innovative approaches to solve customer inquiries and develop relationships and sales. Properly update platforms and logs with accurate data and leverage tools and resources dynamically to meet client needs. Maintain a productive and excellent connection with retail team members across the zone. Profile: Profile: Minimum 5 years of related experience in customer service, preferably in retail, fashion technology companies, or hospitality. 2 years of supervisory experience. Excellent verbal and written communication skills (including phone, video, email, live chat). High motivation, energy, and passion for customer service with a customer-centric mindset. Strong problem-solving and sales negotiation skills. Result-oriented. Ability to multi-task with strong organizational skills. Preferred knowledge of Microsoft Office Suite and Systems (including Salesforce). Able to work a varied schedule including hours/days/nights/holidays and weekends. Proficiency in the Thai language is a big plus. #J-18808-Ljbffr
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Client services supervisor, sea
2 weeks ago
Singapore Fendi Italia Srl Full timeClient Services Supervisor, SEA & Australia Reference: FEND03713 Job Title: Client Services Supervisor, SEA & Australia The Client Services Supervisor reports to the Senior Omni-Channel Manager and will be based in the Client Services Hub for Fendi in Southeast Asia & Australia. He/She is responsible for overseeing, leading, and training the Client Services...
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Client services supervisor, sea
2 weeks ago
Singapore Fendi Italia Srl Full timeClient Services Supervisor, SEA & Australia Reference: FEND03713 Job title: Client Services Supervisor, SEA & Australia The Client Services Supervisor reports to the Senior Omni-Channel Manager and will be based in the Client Services Hub for Fendi in Southeast Asia & Australia. He / She is responsible for overseeing, leading, and training the Client...
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Client services supervisor, sea
4 days ago
Singapore Fendi Italia Srl Full timeClient Services Supervisor, SEA & Australia Reference: FEND03713 Job title: Client Services Supervisor, SEA & Australia The Client Services Supervisor reports to the Senior Omni-Channel Manager and will be based in the Client Services Hub for Fendi in Southeast Asia & Australia. He / She is responsible for overseeing, leading, and training the Client...
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Client services supervisor, sea
4 days ago
Singapore Fendi Italia Srl Full timeClient Services Supervisor, SEA & Australia Reference: FEND03713 Job title: Client Services Supervisor, SEA & Australia The Client Services Supervisor reports to the Senior Omni-Channel Manager and will be based in the Client Services Hub for Fendi in Southeast Asia & Australia. He/She is responsible for overseeing, leading, and training the Client Services...
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Site reliability engineer
2 days ago
Singapore Sea Full timeAbout Sea LabsSea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate...
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Become a Digital Transformation Leader at Sea
3 weeks ago
Singapore Sea Full timeThe Sea Global Management Associate Program (SGMAP) is a 2-year flagship initiative aimed at cultivating future industry leaders by providing a unique opportunity to create a meaningful impact with technology.This exciting program is designed for ambitious graduates who are eager to navigate the digital landscape and steer projects across e-commerce, digital...
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Service Manager SEA
6 months ago
Singapore SIMPSON MARINE (SEA) PTE LTD Full timeRoles & ResponsibilitiesPosition : Service Manager SEALocation : Singapore (On-site)Reports to : Country Sales Manager, Singapore / Chief Operating OfficerJOB PURPOSESTo develop and maintain resources, procedures and working environment that enables the Service Department in Singapore, Malaysia and Indonesia to reliably achieve its primary goals. These goals...
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Regional Director, Client Experience, SEA
3 weeks ago
Singapore FORWARD 3D SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesWe are Assembly – and we’re not like the rest. We’re the modern alternative agency, bringing together industry-leading data, talent, and tech to Find the Change That Fuels Growth for the best brands on the planet, including Lenovo, Nike, Marina Bay Sands, and more. Our diverse, global community of over 2,000 passionate...
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Sea freight operation
3 days ago
Singapore H & FRIENDS GTL Full timeAbout the roleJoin the dynamic team at H & FRIENDS GTL (SINGAPORE) PTE. LTD. as a Sea Freight Operation & Customer Service role. In this full-time position based in the Changi East Region, you will play a crucial role in our import/export and customs operations, ensuring seamless logistics and exceptional customer service. What you'll be doing...
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Singapore Sea Full timeAbout SeaSea is a forward-thinking organization that leverages technology to drive business success. As a trusted partner, our Corporate IT team plays a pivotal role in defining and implementing technology strategies that meet our organizational needs.Job Title: IT Support Specialist for Google Workspace ServicesJob OverviewWe are seeking an experienced IT...
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Software Quality Assurance Engineer
4 days ago
Singapore Sea Full timeAbout Sea Labs IndonesiaSea Labs is a leading software development division within the global consumer internet company, Sea Limited. With its diverse business lines spanning e-commerce, supply chain, games, payment, and finance, Sea Labs has established itself as a key player in the industry.The rapid growth of Sea's e-commerce business, Shopee, led to the...
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Hotel Front Desk Coordinator
4 days ago
Singapore Sea Full timeAbout SeaAt Sea, we strive to provide exceptional experiences for our visitors. As a Concierge, you will play a vital role in ensuring that our guests receive the best possible service.Salary and BenefitsWe offer a competitive salary range of $45,000 - $55,000 per year, depending on experience and qualifications. In addition to a comprehensive benefits...
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Site Reliability Engineer
4 days ago
Singapore Sea Full timeAbout Sea LabsLocated at the core of Sea's platforms development, Sea Labs plays a crucial role in supporting various business lines across e-commerce, supply chain, games, payment, and finance. As a result of Shopee's rapid growth and unique positioning, Sea Labs Indonesia was established to drive the best user experience in Indonesia, with many solutions...
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Senior Reliability Engineer
4 days ago
Singapore Sea Full timeAbout SeaSea Labs is a leading player in the development of e-commerce and digital services. With a strong presence in Southeast Asia, we support various business lines, including e-commerce, supply chain, games, payment, and finance.We're at the forefront of innovation, driving growth through cutting-edge technology solutions. Our team in Indonesia plays a...
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Customer service executive
7 days ago
Singapore KANRY SEARCH SINGAPORE PTE. LTD. Full time️ Basic up to $2800 + AWS + VB️ Monday - Friday (9am - 6pm) Location: East (Changi Airfreight Centre) Responsibilities: Serve as the main point of contact for customer interactions. Manage and coordinate bookings for both air and sea shipments. Handle comprehensive sea documentation tasks, including bookings and bill of lading (BL) preparation....
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Sea Freight Executive
3 weeks ago
Singapore RECRUIT NOW SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesBenefits: Competitive salary up to $3,200 + variable bonus + AWS 5-day work week (Monday to Friday) with regular hours for work-life balance Opportunities for on-the-job training (OJT) and professional growth Gain experience working with international shipments and customs documentation Collaborative and supportive team...
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Senior Quality Assurance Software Engineer
4 days ago
Singapore Sea Full timeJob DescriptionWe are a team of innovative and forward-thinking product experts, continuously striving for excellence in our product development process.Key Responsibilities:Involved in the entire software development lifecycle, from requirements analysis to product delivery and maintenance.Collaborate with cross-functional teams to design, optimize, and...
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Product Designer
5 days ago
Singapore Sea Full timeLabs Design Team is a dynamic and innovative group of design professionals at Sea Corp Lab.We are responsible for driving the exploration, incubation, and commercialization of new products, as well as leading the design work for internal products within the Sea Group.In addition to our product design focus, we also support the overall branding and...
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Food Processing Supervisor
3 weeks ago
Singapore INTEGRITY CONSULTANT AND SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for Sea Food production supervisors to oversee our day-to-day operations of our sea food processing plant and production facility. They ensure that all safety and quality standards are met, monitor the performance of their staff, and make sure that everything runs smoothly on a daily basis.Food FOOD MANUFACTURING...
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Senior Web Developer
4 days ago
Singapore Sea Full timeThe SeaMoney team plays a crucial role in driving innovation by providing financial products and services to individuals and SMEs. Its mission is to enhance the lives of individuals and businesses through technology, leveraging its parent company, Sea Limited, a leading global consumer internet company.As part of our Credit Business division, this role...