Global Customer Program Manager
2 weeks ago
About the Role:
As a Global Customer Program Manager, you will be responsible for overseeing the execution of client programs and opportunities post-award. Working closely with sales and the global project management office (GPMO), you will lead the knowledge transfer of program requirements, financial models, and goals as negotiated in contracts, master service agreements, and statements of work.
Key Responsibilities:
- Primary Client Interaction: Develop and maintain strong relationships with clients, ensuring effective communication and collaboration throughout the program lifecycle.
- Contract Execution: Ensure timely and accurate execution of all contracts, master services agreements, and statements of work.
- Program Profitability: Track and meet customer program profitability goals, identifying opportunities for growth and improvement.
- SLA Management: Monitor and report adherence to contracted service level agreements (SLAs).
Requirements:
- Experience: 8-10 years of relevant work experience in program management, customer-facing roles, or similar industries.
- Knowledge & Skills: In-depth understanding of customer agreements, program requirements, and industry best practices. Excellent communication, analytical, and problem-solving skills.
What We Offer:
- Salary: $120,000 - $150,000 per annum, depending on location and experience.
- Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Professional Development: Opportunities for training, mentorship, and career advancement within TD SYNNEX.
About TD SYNNEX:
We are a leading global distributor and solutions provider of IT products and services. Our commitment to innovation, customer satisfaction, and employee development drives our success. Join our team and contribute to shaping the future of technology.
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