
Restaurant Operations Lead
7 days ago
Detailed Job Description:
- The successful candidate will lead daily restaurant operations, ensuring smooth execution of services, and drive business performance by maintaining high standards of customer satisfaction and loyalty.
- The role involves implementing and maintaining operational standards, procedures, and food quality guidelines to ensure exceptional dining experiences for customers.
- Key responsibilities include delivering exceptional customer service, responding promptly to feedback and concerns, and conducting thorough interviews with walk-in candidates to assess their skills and potential fit.
- The ideal candidate will foster a positive, motivating work environment that encourages staff engagement and growth, develop and train service staff to enhance their skills, and ensure staff adhere to professional conduct and behavioral expectations.
- An essential aspect of the job is handling customer feedback professionally, resolving issues efficiently and effectively, and maintaining outlet cleanliness while adhering to health and safety regulations.
- Administrative duties, including scheduling, inventory management, and purchasing, are also an integral part of this position.
Requirements:
- Minimum 3 years' experience in a comparable role, preferably in F&B management.
- Fresh Graduates with relevant F&B experience may be considered for a Management Trainee position.
- A self-motivated, people-oriented, and team player with excellent communication and interpersonal skills is required.
- The ability to adapt quickly to changing situations and thrive in a fast-paced environment is essential.
Job Requirements Summary:
- Lead Restaurant Operations
- Drive Business Performance
- Maintain Operational Standards
- Deliver Customer Service
- Develop Staff Skills
- Foster Positive Work Environment
About You:
We're looking for a motivated individual who can bring their skills and experience to our team. If you're passionate about leading restaurant operations and driving business success, we encourage you to apply.
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