Member Experience Specialist

2 weeks ago

Singapore beBeeService Full time $4,500 - $5,500

This role is a key part of our team, providing exceptional support to members and guests.

About the Position:

The Senior Member Services Associate plays a vital role in representing us to our members and guests. This position requires excellent communication skills, professionalism, and efficiency to create a positive first impression.

Key Responsibilities:
  • Greeting and Welcoming
    • Provide a warm welcome to members and guests upon arrival or during phone interactions.
    • Ensure a friendly and professional first impression of our Club.
  • Customer Service
    • Respond to inquiries with knowledge and courtesy.
    • Supply accurate information about our facilities, services, and events.
    • Assist with special requests and prioritize customer satisfaction.
  • Record Keeping
    • Maintain and update member records for accuracy.
    • Handle payments efficiently and accurately.
  • Communication
    • Communicate effectively with members, guests, and other staff.
    • Deliver clear and concise information during interactions.
  • Problem Solving
    • Address and resolve member and guest concerns promptly and professionally.
    • Escalate issues to the appropriate department or manager when necessary.
  • Administrative Duties
    • Perform general administrative tasks such as filing and data entry.
    • Support the Member Services team with additional duties as required.
  • Guest Room Reservations Management
    • Process room reservations accurately and efficiently via phone, email, or in-person.
    • Update reservation systems with booking details, changes, and cancellations.
    • Confirm reservation details with guests and provide necessary information regarding check-in/check-out times and policies.
  • Arrival Coordination
    • Prepare for guest arrivals by ensuring rooms meet quality standards.
    • Greet guests upon arrival, check them in, and provide key information about the room and facilities.
    • Address any special requests or requirements before or upon arrival.
  • Departure Procedures
    • Facilitate smooth check-out processes, including handling payments and reviewing guest bills.
    • Address any concerns or issues raised during departure and ensure all charges are accurate.
    • Conduct final room inspections to ensure cleanliness and readiness for the next guest.

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