Strategic Partner Operations Manager
3 weeks ago
The Partner Success team at TikTok is responsible for the strategy, governance, and operations performance of Content Review's extended workforce across the region. This team makes it agile and efficient for the Trust and Safety team to engage with our suppliers, providing onboarding, training, standards, and guidelines to keep our community safe.
Responsibilities
- Ensure the program or project is successful through strong service delivery of core objectives, including Latency, quality, and wellness.
- Hold the partner site accountable and help to create a clear path towards operational excellence.
- Ensure adherence to budget and accurate financial accounting of partner production hours, training, and other expenses.
- Monitor delivery, vendor performance management, and identify operational and performance risk and mitigations proactively within assigned sites and/or lines of businesses.
- Articulate site performance and any remediation plans to an executive level, including driving SMART action plans, data-driven analytics, and insights with partner ops team.
- Manage multiple responsibilities simultaneously and effectively, prioritize and meet deadlines.
- Focus on operational excellence by re-engineering site-level processes as needed, ensuring continuous improvement.
- Manage complex vendor and internal stakeholder relationships and ensure adherence to standard operating procedures.
- Travel 50% to 70% for this role.
Minimum Qualifications
- English proficiency as the working language.
- Experience in large-scale operations working across or coordinating with multiple domains and business units.
- Strong oral and written communications and influencing skills, ability to navigate a global organization, influence stakeholders, and affect outcomes.
Preferred Qualifications
- Experience managing outsourced partner relationships along with people management experience.
- Operations Management, Program Management, Large-scale transformation project experience.
- Ability to think outside the box, multitask, and work well under pressure, identify issues, and work to resolve them in partnership with business leaders.
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