Export Document Specialist

1 day ago


Singapore ECOCERT SOUTH-EAST ASIA PTE. LTD. Full time
Job Description

About ECOCERT SOUTH-EAST ASIA PTE. LTD.

ECOCERT SOUTH-EAST ASIA PTE. LTD. is a pioneering company in organic and sustainable certification services for key industries. With a global presence and a team of experts, we strive to make a positive impact on the planet and people.

Job Title: Export Document Officer

About the Role:

We are seeking a highly motivated and detail-oriented Export Document Officer to join our team in Singapore. As an Export Document Officer, you will be responsible for performing export document management tasks, ensuring adherence to relevant regulations, and delivering certificates of export.

Key Responsibilities:

  • Vet all export documents from clients and ensure adherence to relevant regulations
  • Maintain contact with customers to inform them on the status of their requests
  • Inform clients about missing information, documents, or challenges with their applications in a customer-centric way
  • Answer client requests in a timely manner and provide helpful information to customers
  • Be part of the process to suggest initiatives for increasing operational efficiency
  • Exhibit professional conduct at all times in performing day-to-day tasks
  • Keep updated with changes in regulations and ensure internal training is completed
  • Update and maintain company CRM
  • Work in strong collaboration with other ECOCERT colleagues and teams
  • Provide monthly operation updates and activity reports with KPI monitoring

Requirements:

  • Bachelor Degree with majors in logistics, international business, or supply chain
  • Fluent in both written and oral English; fluent in other languages is a plus
  • Problem solver and autonomous
  • Highly organized and attention to details
  • Successful previous experience in similar position
  • Excellent communication, interpersonal, and customer relations skills
  • Microsoft proficiency

Benefits:

  • Full-time position
  • Compensation in line with market; base + bonus (quantitative and qualitative targets)
  • Flexible work arrangement and very friendly environment
  • Ongoing training and personal development
  • International company with cross-border cooperation


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