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Regional Crisis Management Lead

2 weeks ago

Singapore beBeeLeadership Full time

Job Title: Regional Crisis Management Lead

About the Role

The Regional Crisis Management Lead will be responsible for managing a high-performing team of crisis analysts who coordinate responses to major global incidents and crises.

  • Lead a team of crisis analysts who respond to major global incidents and crises.
  • Develop regional strategies and country-specific modifications for crisis management activities, driving team improvements for greater effectiveness and efficiency.
  • Investigate reported incidents across multiple channels and respond to global partner inquiries, maintaining professionalism under high stakeholder pressure.
  • Prioritize risks and escalations based on severity and urgency, training teams to adapt to evolving situations.
  • Analyze incident trends, systems, and data to recommend process, policy, and product improvements.
  • Implement protocols for rapid response and containment of violative content/issues, collaborating with cross-functional teams when issues cannot be resolved independently.
Qualifications

Minimum Qualifications:

  • Ability to mentor and manage a diverse team.
  • Ability to work effectively under pressure with strong interpersonal and communication skills.
  • Capacity to translate actions into systematic processes.
  • Awareness of social media challenges and sensitivity to safety and regulatory issues.

Preferred Qualifications:

  • Experience in crisis management or risk management is advantageous.
  • Quantitative skills, data-driven mindset, SQL or Excel proficiency.
  • Passion for helping the user community.
Benefits

TikTok values diversity and strives to create an inclusive environment where all employees are respected and valued for their unique perspectives. We are committed to reflecting the communities we serve and fostering a space where everyone can thrive.

Maintaining a safe platform is a demanding but rewarding job. We prioritize the wellbeing of our employees by providing comprehensive support programs and fostering a collaborative, person-centered approach. We recognize the emotional challenges involved and are dedicated to supporting our teams throughout their journey with us.

Others

Join us to grow together and make a difference.