Technical Assistance Specialist

2 days ago


Singapore beBeeSupport Full time

Job Title:

Technical Assistance Specialist

 

As a skilled professional in technical assistance, you will have the opportunity to work with cutting-edge technology and provide exceptional customer service.

 

Key Responsibilities:

  • Provide aftersales support for software products
  • Diagnose, troubleshoot, and resolve common issues raised by customers
  • Escalate urgent or critical issues to the programming team
  • Handle inbound calls, WhatsApp chats, and emails from customers
  • Respond to customer queries and requests in a clear and concise manner
  • Own customer issues reported and see problems through to resolution
  • Maintain accurate ticket updates and provide timely updates to customers

 

Required Skills and Qualifications:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficiency in technical software and tools

 

Benefits:

We offer a dynamic and supportive work environment that encourages growth and development. If you are a motivated individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

 

Other Information:

This role requires a high level of attention to detail, strong organizational skills, and the ability to prioritize tasks effectively.



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