
Technical Assistance Specialist
2 days ago
Job Title:
Technical Assistance Specialist
As a skilled professional in technical assistance, you will have the opportunity to work with cutting-edge technology and provide exceptional customer service.
Key Responsibilities:
- Provide aftersales support for software products
- Diagnose, troubleshoot, and resolve common issues raised by customers
- Escalate urgent or critical issues to the programming team
- Handle inbound calls, WhatsApp chats, and emails from customers
- Respond to customer queries and requests in a clear and concise manner
- Own customer issues reported and see problems through to resolution
- Maintain accurate ticket updates and provide timely updates to customers
Required Skills and Qualifications:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in technical software and tools
Benefits:
We offer a dynamic and supportive work environment that encourages growth and development. If you are a motivated individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
Other Information:
This role requires a high level of attention to detail, strong organizational skills, and the ability to prioritize tasks effectively.
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