
Technical Assistance Specialist
2 days ago
Job Title: Technical Assistance Specialist
BCS’s Service Hub division is responsible for providing operational support to participants.
The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.
The technical assistance specialist will be the first point of contact for external institutional users and will be responsible for managing the service desk and providing crucial support in ensuring effective incident management, timely communication with participants and schemes owners, and efficient processing of service requests.
Key Responsibilities:
- Manage the service desk to provide timely and effective support to participants and schemes owners.
- Resolve incidents promptly and efficiently.
- Communicate effectively with participants and schemes owners to ensure timely issue resolution and service processing.
- Coordinate participant onboarding/offboarding and secure certificate management.
- Contribute to operational reporting and quality assurance initiatives.
Benefits:
- Opportunity to work with a dynamic team.
- Professional development and growth opportunities.
- Competitive compensation package.
- A supportive and collaborative work environment.
Requirements:
- Degree in computer science, information technology or related field.
- 1+ years of experience in technical support or related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Basic knowledge of IT infrastructure and software applications.
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