Japanese Speaking Customer Service Advisor

4 weeks ago


Singapur, Singapore The LEGO Group Full time
About the Role

We are seeking a highly skilled and fluent Japanese speaker to join our Consumer and Shopper Engagement Team in Singapore. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to LEGO fans in Japan, responding to their inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries in Business level Japanese and English
  • Assess and solve brick-based problems quickly and confidently using the latest CRM tools
  • Connect with customers in a fun and engaging way to build stronger relationships
  • Cover a variety of shifts and weekends to ensure best-in-class service
  • Represent the LEGO brand through our unique tone of voice
  • Prioritize and multitask to meet customer expectations

Requirements:

  • Previous experience working in a customer-facing role is a plus
  • Proficiency in using a computer and ability to quickly learn new software
  • Excellent people skills and emotional intelligence
  • Attention to detail and ability to multitask and prioritize
  • Resilient mindset and ability to work in a fast-paced environment
  • Highly proficient in both written and verbal Business level Japanese and English

What's in it for you?

  • Family Care Leave – We offer enhanced paid leave options for important times
  • Insurances – All colleagues are covered by our life and disability insurance
  • Wellness – We want you to be your best self, so you'll have access to the Headspace App and wellbeing initiatives
  • Colleague Discount – You'll qualify for our generous colleague discount from day 1
  • Bonus – You'll be rewarded through our bonus scheme when goals are reached and if eligible
  • Your workplace – You'll be assigned a primary workplace location, with an average of 3 days per week in the office


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